Author Topic: confused about avast scan results  (Read 2321 times)

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jokera

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confused about avast scan results
« on: April 23, 2014, 07:09:06 AM »
Hi! I just did a quick scan with Avast after Malwarebites found a trojan during the scanning
This came up and I don't know what to do, as Avast does not give me any options. I do not know much about computers and I have not idea what these files are or if I need them, besides, why does it say that they are "password protected?
Any suggestions on what to do?
Attached is the screen shot from Avast.
Thanks!

PS, it seems I got the Trojan from Adware Cleaner,  which I downloaded from Bleepingcomputer.com, which I thought it was a safe website for downloads, here is a screen shot of other stuff I got from Adware Cleaner too. The virus was deleted) Isn't it Adware Cleaner a safe program?
Thanks
« Last Edit: April 23, 2014, 07:10:47 AM by jokera »

Valinorum

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Re: confused about avast scan results
« Reply #1 on: April 23, 2014, 07:12:10 AM »
Malwarebytes' detected the files already quarantined by AdwCleaner.

jokera

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Re: confused about avast scan results
« Reply #2 on: April 23, 2014, 07:21:24 AM »
But  the Avast file are from Install Flash Player, isn't that different from the malwarebytes found?

I'm confused  :-\

Plus how do I get rid of those files Avast can not scan? thanks!
« Last Edit: April 23, 2014, 08:31:07 AM by jokera »

Offline Michael (alan1998)

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Re: confused about avast scan results
« Reply #3 on: April 23, 2014, 11:16:09 AM »
No need to get rid of them . Just means they are password protected. Some AM/Av programs do that to prevent malware from targetting the solutions.
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jokera

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Re: confused about avast scan results
« Reply #4 on: April 23, 2014, 05:05:29 PM »
Thank you Valinorum and Michael for your fast response!
I did not know that.  :-[
Have a wonderful day!


Valinorum

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Re: confused about avast scan results
« Reply #5 on: April 23, 2014, 05:20:48 PM »
Safe browsing. :)

Offline Pondus

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Re: confused about avast scan results
« Reply #6 on: April 23, 2014, 06:14:50 PM »
How do I handle files that avast! can’t scan?    https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/

empty AdwCleaner quarantine folder, then do a new scan with malwarebytes

EDIT: open AdwCleaner > top left corner > tools > quarantine manager   ;)


if you see PUP detections in Malwarebytes 
https://helpdesk.malwarebytes.org/entries/23482988-What-are-the-PUP-detections-are-they-threats-and-should-they-be-deleted-

http://www.malwarebytes.org/pup/
http://blog.malwarebytes.org/news/2013/07/malwarebytes-adopts-aggressive-pup-policy/





« Last Edit: April 23, 2014, 11:45:21 PM by Pondus »

jokera

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Re: confused about avast scan results
« Reply #7 on: April 24, 2014, 03:15:58 AM »
Thank you so much Pondus for these informative links and information!!!
Have a wonderful day!  :D