Although I do not like to butt in on another person's thread, for which I apologize but my issue does relate to that of the original poster in that I also have had a ticket ignored.
I was provided with a ticket which was submitted on 11 March 2014 - in monitoring the ticket progress at
https://support.avast.com/Tickets/Ticket/View/ (
followed by my ticket number), it appears my ticket has not been cancelled but, even after all this time I have had no response despite several requests. As a user of the free version of Avast 2014, I do not expect the same level of service as a paying customer but I do expect a quicker response.
Sadly there is either a problem with the Avast ticketing system which needs attention or there is a lack of concern for users of the software.
I have not provided details of the issue or the ticket number at this stage but hope that Lukas or another member of the Avast team will respond and tell me how to get an appropriate response