« previous next »
Pages: [1]   Go Down

Author Topic: Premium subscription canceled  (Read 5694 times)

0 Members and 1 Guest are viewing this topic.

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Premium subscription canceled
« on: January 29, 2016, 02:34:23 PM »
Why has my premium subscription been cancelled without no warning or no notice from avast?
« Last Edit: January 29, 2016, 10:43:15 PM by patrice58 »
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31072
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Premium subscription canceled
« Reply #1 on: January 29, 2016, 02:37:11 PM »
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Premium subscription canceled
« Reply #2 on: January 29, 2016, 02:45:56 PM »
Lol your telling me? If you recall it was me that told you!
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2647
Re: Premium subscription canceled
« Reply #3 on: January 29, 2016, 02:50:51 PM »
Quote from: patrice58 on January 29, 2016, 02:34:23 PM
Why has my premium subscription been cancelled without no warning or no notice from avast?

You should have gotten an email from us yesterday :) I've been told that on Gmail it might have arrived in the "promotions" section.

Filip
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Premium subscription canceled
« Reply #4 on: January 29, 2016, 02:57:01 PM »
I just had a look and there is no email from avast.
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2647
Re: Premium subscription canceled
« Reply #5 on: January 29, 2016, 02:59:17 PM »
You had your license on the same email as is in your profile, right?

Filip
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Premium subscription canceled
« Reply #6 on: January 29, 2016, 10:38:38 PM »
Quote from: Filip Havlicek on January 29, 2016, 02:59:17 PM
You had your license on the same email as is in your profile, right?

Filip

Yep :-)  Makes things a lot easier I think! :-)
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2647
Re: Premium subscription canceled
« Reply #7 on: January 29, 2016, 11:01:21 PM »
Quote from: patrice58 on January 29, 2016, 10:38:38 PM
Yep :-)  Makes things a lot easier I think! :-)

Will try to check on Monday if we sent email to your address as well :)

Filip
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Premium subscription canceled
« Reply #8 on: January 30, 2016, 02:06:35 AM »
Thanks a lot Filip.
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

Offline Filip Havlicek

  • Avast team
  • Massive Poster
  • *
  • Posts: 2647
Re: Premium subscription canceled
« Reply #9 on: February 01, 2016, 10:19:46 AM »
So I was told your email address was also on the list of recipients. Can you check your spam/promotions/whatever folders or search for avast.com in your inbox?

Filip
Logged

Offline patrice58

  • Advanced Poster
  • **
  • Posts: 678
  • I'm a llama!
Re: Premium subscription canceled
« Reply #10 on: February 01, 2016, 10:36:23 AM »
Ok let me check it out.
Logged
Vista Home Premium 32 bit (user account) CISC 4.1.150349.920 + CAV (On Access) + Sandbox,V-Engine 2.7.0.37, SpywareBlaster 4.3, SAS (free), a-squared (free) MBAM (free) Finjan Secure Browsing, Windows Defender (scanner only), Zemana AntiLogger 1.9.2.206,

REDACTED

  • Guest
Re: Premium subscription canceled
« Reply #11 on: February 09, 2016, 05:43:54 AM »
Ugh?! Seriously? I had been wondering why I suddenly had ads after updating AMS.  I don't care about SecureLine and don't need Avast data mining and inspecting my Internet traffic in the cloud.  Thank you Avast for wasting 7 months worth of my subscription dollars.  It's time to move to another product.
Logged
Pages: [1]   Go Up
« previous next »