Author Topic: Account Number and stop auto-renew  (Read 1814 times)

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Offline mrhamster99

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Account Number and stop auto-renew
« on: March 15, 2016, 11:04:29 PM »
This is so frustrating, will AVAST please tell me why I cannot see my account number in my portal ? I need this please

And secondly why can I not find how to stop the auto-renewal ?

Two things I need done very quickly

 

Offline Pondus

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Re: Account Number and stop auto-renew
« Reply #1 on: March 15, 2016, 11:09:17 PM »
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And secondly why can I not find how to stop the auto-renewal ?
because you are not searching the FAQ section   ;)   

https://www.avast.com/faq.php?q=renewal&authenticity_token=vxYF2o6vJGX9SZqRT8b0Xw%2Fv7OsHh4%2FLHTlN0YjBW3I%3D#searchForm


Offline Eddy

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Re: Account Number and stop auto-renew
« Reply #2 on: March 15, 2016, 11:11:20 PM »
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why I cannot see my account number in my portal ?
Because there is no such thing.
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And secondly why can I not find how to stop the auto-renewal ?
Because you haven't searched or your search skills are terrible ;D
http://lmgtfy.com/?q=avast+disable+auto+renewal

Offline mrhamster99

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Re: Account Number and stop auto-renew
« Reply #3 on: March 15, 2016, 11:17:17 PM »
Thanks - would prefer replies actually done by AVAST - thank you, and yes found the auto-cancel, there is a account number as that is what I am asked for by a reseller to get my licenses transferred, a subscription ID is on the manage subscriptions page.

Which is not available when you  loginto your portal, i get the reasons why but it's bad form to not allow access to everything a customer would need in one place.

Anyway as I said keep your comments to avast personnel only please, the rest of you thanks for help, but keep you snide comments to yourself

Offline Pondus

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Re: Account Number and stop auto-renew
« Reply #4 on: March 15, 2016, 11:30:27 PM »
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Anyway as I said keep your comments to avast personnel only please, the rest of you thanks for help, but keep you snide comments to yourself
This is a puplic forum open to evryone, if you want avast team reply only use the support ticket system