Author Topic: Scanning home network problem  (Read 3087 times)

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Scanning home network problem
« on: May 10, 2016, 02:29:16 PM »
Hello everyone.
I have a problem while trying to scan my home network. Avast just shows blank page in place where scanning process should be shown and it seems that the scan never starts. Problem occurs on all of my three computers, two running win 8.1 and one running win 7, one of them is connected to diffrent network. I'm running Avast 11.2.2262 version and two older versions on rest of my comuputers. Other of that computers and Avast seems to work all right.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Scanning home network problem
« Reply #2 on: May 10, 2016, 02:50:23 PM »
Thank You, and sorry for the sensless topic  :-[

Offline Asyn

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Re: Scanning home network problem
« Reply #3 on: May 10, 2016, 02:56:21 PM »
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Filip Braun

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Re: Scanning home network problem
« Reply #4 on: May 10, 2016, 04:40:50 PM »
Hello,

Thank you for reporting this issue.
We have a fix already in testing and it should be released in upcoming days.

Filip

Online DavidR

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Re: Scanning home network problem
« Reply #5 on: May 10, 2016, 05:50:59 PM »
Hello,

Thank you for reporting this issue.
We have a fix already in testing and it should be released in upcoming days.

Filip

Thanks for the information Filip.

Will this update be handled in the Viruses Definitions and Engines update, when it is ready or in a program update ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free  24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Filip Braun

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Re: Scanning home network problem
« Reply #6 on: May 11, 2016, 12:39:37 PM »
It will be released as a micro update to the program.

Online DavidR

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Re: Scanning home network problem
« Reply #7 on: May 11, 2016, 04:04:39 PM »
Thank you Filip.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free  24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Filip Braun

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Re: Scanning home network problem
« Reply #8 on: May 12, 2016, 01:12:01 PM »
Hello,

Fix for this issue is rolling out via micro update right now and will be fully released in a few hours.
To get this update, please make sure that you are using the latest version of Avast (11.2.2262).
To update Avast to latest version, go to Settings > Update > Program update.

Thank you,
Filip
« Last Edit: May 12, 2016, 01:16:15 PM by Filip Braun »