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Author Topic: How do I create a ticket?  (Read 3832 times)

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How do I create a ticket?
« on: June 02, 2016, 07:52:24 PM »
Apparently if I have any billing issues I need to create a ticket. I was wondering how I do that so I can talk to someone about it.

Thanks.
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Offline Eddy

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Re: How do I create a ticket?
« Reply #1 on: June 02, 2016, 07:53:20 PM »
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Re: How do I create a ticket?
« Reply #2 on: June 02, 2016, 08:06:15 PM »
Is this the only way to talk to billing or is there a live chat? Every time I have created a support ticket in the past nobody has responded.
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Offline Eddy

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Re: How do I create a ticket?
« Reply #3 on: June 02, 2016, 08:08:28 PM »
Live chat is only for business users, you need to create a ticket.
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Re: How do I create a ticket?
« Reply #4 on: June 02, 2016, 08:14:00 PM »
Do you work for Avast? I just said they don't respond.
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Offline Eddy

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Re: How do I create a ticket?
« Reply #5 on: June 02, 2016, 08:29:43 PM »
After creating a ticket mention the number here.
They will respond.
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Offline Pondus

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Re: How do I create a ticket?
« Reply #6 on: June 02, 2016, 08:31:12 PM »
Quote from: Aaron2 on June 02, 2016, 08:06:15 PM
Every time I have created a support ticket in the past nobody has responded.
Do you have the ticket number(s) ?




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Offline moroni

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Re: How do I create a ticket?
« Reply #7 on: June 02, 2016, 09:54:55 PM »
Hi Aaron2,

I didn't find any ticket in our system sent by you. That being said, I did find few messages sent through the Feedback form. Please be aware, as it is indicated within the form, that we will not reply to messages sent through the Feedback form.

Be sure that we always reply to all the tickets created through https://support.avast.com

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Re: How do I create a ticket?
« Reply #8 on: June 02, 2016, 10:07:07 PM »
I submitted a ticket about 2 hours ago.
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Offline Asyn

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Re: How do I create a ticket?
« Reply #9 on: June 03, 2016, 07:06:20 AM »
Quote from: Aaron2 on June 02, 2016, 10:07:07 PM
I submitted a ticket about 2 hours ago.
Post your ticket-ID.
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Offline Eddy

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Re: How do I create a ticket?
« Reply #10 on: June 03, 2016, 09:20:49 AM »
Moroni posted at 22:54
Aaron2 posted at 23:07

Seems to me that if it was about 2 hours ago, Moroni would have found the ticket.
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Offline moroni

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Re: How do I create a ticket?
« Reply #11 on: June 03, 2016, 09:26:56 AM »
Found a ticket, ID 353103 :)
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Offline Eddy

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Re: How do I create a ticket?
« Reply #12 on: June 03, 2016, 09:30:21 AM »
It's a start ;D
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Re: How do I create a ticket?
« Reply #13 on: June 04, 2016, 07:37:37 PM »
Yes I am lying I did not start a ticket..... What kind of forum is this? Is someone going to help me with my ticket or not?
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Offline Pondus

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Re: How do I create a ticket?
« Reply #14 on: June 04, 2016, 07:45:25 PM »
Quote
What kind of forum is this? Is someone going to help me with my ticket or not?
Moroni has found your ticket (Reply #11) but is on vacation so a reply may be delayed ... if he is the one that reply to it

Ticket is handled as first in / first out. If you create a new you are put back in line
Ticket are usually responded to in 5 to 10 business days

« Last Edit: June 04, 2016, 07:55:03 PM by Pondus »
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