Home Network Security Scan states scan still running after scan finiished.

[REDACTED]

As subject title states.

Using Avast Internet Security version 11.1.2253

Windows 10 pro 64 Bit

Verification is a pain in the a...

[Filip Braun]

Hello,

Thank you for reporting this.
For analysis we need some logs.
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue (Run Home Network Security scan).
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and send us the ID of created package so we can find it.

Thank you,
Filip

[REDACTED]

Hi

I have done as requested,  (hopefully correctly) as I am a computer illiterate.

Ticket number #270451 

If need any further info, will catch up tomorrow.

[Filip Braun]

Thank you,

We were able to reproduce the issue and are working on a fix.
We'll post an update here, once it is available.

Filip

[REDACTED]

Thank you,

We were able to reproduce the issue and are working on a fix.
We'll post an update here, once it is available.

Filip

Okay will wait for the update notification.

Also I have updated to version 11.2.2260

crofty

[REDACTED]

After updating to version 12.1. 2772, have ran several network scans and all have completed without any problems.

[REDACTED]

MMMMMMMMMMM Spoke to soon.

Now get  instead of still running, now I get waiting.

Will start a new Topic