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Author Topic: upgraded but still getting upgrade notices  (Read 1303 times)

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upgraded but still getting upgrade notices
« on: December 16, 2016, 03:54:46 PM »
I upgraded my Avast protection to the $29.99 and every time I run a scan I get a notice to upgrade to the $29.99 plan. I feel like My upgrade has never been applied.
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Online DavidR

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Re: upgraded but still getting upgrade notices
« Reply #1 on: December 16, 2016, 03:59:07 PM »
What version of avast did you have and what version did you upgrade to ?

How did you upgrade ?
Have you rebooted since that ?

Did you get an email confirming the payment and giving your license or activation code ?
If you received this have you applied the license or activation code ?
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

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Re: upgraded but still getting upgrade notices
« Reply #2 on: December 17, 2016, 02:42:41 PM »
My account shows Avast cleanup. I purchased with Visa and have the auto renewal for 6/25/2017. I have the activation code. I have rebooted.
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Online DavidR

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Re: upgraded but still getting upgrade notices
« Reply #3 on: December 17, 2016, 03:02:50 PM »
If your my.avast.com shows the license for avast cleanup, can you not assign that license to your current avast installation ?

Sorry I can't give any more practical help as I don't use the avast cleanup function.

Check out these search returns from the FAQ section on cleanup, https://www.avast.com/faq.php?q=avast%20cleanup or the specific Cleanup FAQ https://www.avast.com/faq.php?article=AVKB211#artTitle article.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Eddy

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Re: upgraded but still getting upgrade notices
« Reply #4 on: December 17, 2016, 04:14:43 PM »
What exactly did you upgrade as there is no upgrade for avast Cleanup.
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