Paid for activation code AIS, but haven't got what was promised or a mistake

[REDACTED]

12.03.17 I've paid for an activation code AIS but haven't got the promised activation code in an e-mail. It might be a bug. I'm on a brink of making serious proceedings to get my money back.

[DavidR]

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[Asyn]

Did you buy from Avast directly or from a reseller..??

[Asyn]

Thanks for the screenshot, Digital River is connected to Avast.
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

[REDACTED]

(I made a fanpage to be able to show the payment above) I detail. I was using for some time trial Avast Premier. The I was alerted that the trial had ended and had to visit the page I'm showing printscreen of. <br><br> I chose the cheaper Avast iNTERNET SECURITY. I was informed in Polish I would get the activation code within 5 days but I haven't got it. I've written in that payment form my current e-mail adress.

[Asyn]

-> https://www.avast.com/faq.php?article=AVKB24#idt_0310

[REDACTED]

Thank You. I'll try the Contact Avast Support https://support.avast.com/support/tickets/new?form=2. There's no the code in the spam folder.

[REDACTED]

It looks like I won't get a returned e-mail from the Support. In the worst case I'll have to resort to legal support. My English is poor not mentioning about a Swedish command

[Asyn]

Did you submit a ticket..?