Author Topic: Paid for activation code AIS, but haven't got what was promised or a mistake  (Read 1996 times)

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REDACTED

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12.03.17 I've paid for an activation code AIS but haven't got the promised activation code in an e-mail. It might be a bug. I'm on a brink of making serious proceedings to get my money back.
« Last Edit: April 02, 2017, 10:37:38 PM by Gaspar0 »

Offline DavidR

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If you have a copy of the image on your system, use the
Attachments and other options below the reply text box to expand options.
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Offline Asyn

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Did you buy from Avast directly or from a reseller..??
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Offline Asyn

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Thanks for the screenshot, Digital River is connected to Avast.
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)
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Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

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(I made a fanpage to be able to show the payment above) I detail. I was using for some time trial Avast Premier. The I was alerted that the trial had ended and had to visit the page I'm showing printscreen of. <br><br> I chose the cheaper Avast iNTERNET SECURITY. I was informed in Polish I would get the activation code within 5 days but I haven't got it. I've written in that payment form my current e-mail adress.
« Last Edit: April 02, 2017, 10:57:11 PM by Gaspar0 »

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

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Thank You. I'll try the Contact Avast Support https://support.avast.com/support/tickets/new?form=2. There's no the code in the spam folder.

REDACTED

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It looks like I won't get a returned e-mail from the Support. In the worst case I'll have to resort to legal support. My English is poor not mentioning about a Swedish command

Offline Asyn

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Did you submit a ticket..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0