Author Topic: Avast no longer runs  (Read 1929 times)

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Avast no longer runs
« on: May 18, 2017, 06:13:03 PM »
So I just noticed that Avast isn't running on one of my systems.  I looked in the Application Eventlog and found following.  Is there an Avast problem, or is the computer infected?  What are my options?

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
  <EventID Qualifiers="49152">7034</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8080000000000000</Keywords>
  <TimeCreated SystemTime="2017-05-18T15:56:54.167273600Z" />
  <EventRecordID>10078</EventRecordID>
  <Correlation />
  <Execution ProcessID="656" ThreadID="984" />
  <Channel>System</Channel>
  <Computer>HomeAutomation</Computer>
  <Security />
  </System>
- <EventData>
  <Data Name="param1">Avast Antivirus</Data>
  <Data Name="param2">3</Data>
  <Binary>610076006100730074002100200041006E0074006900760069007200750073000000</Binary>
  </EventData>
  </Event>

Offline mchain

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Re: Avast no longer runs
« Reply #1 on: May 18, 2017, 06:27:15 PM »
Hi danhi2,

Welcome to the forums.

Repair avast:  https://www.avast.com/en-us/faq.php?article=AVKB204
Select your operating system (you didn't say) and follow instructions.

Post back with results.

Be sure to reboot your system at least two times to see if Repair sticks.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

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Re: Avast no longer runs
« Reply #2 on: May 18, 2017, 07:16:41 PM »
Yep, that seems to have fixed it.  Thanks for the quick response.

By any chance do you know what gw.sys is?  It seems to be reported as malware, but avast doesn't flag it.

Offline Eddy

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Re: Avast no longer runs
« Reply #3 on: May 18, 2017, 07:27:01 PM »
Without more information we can only say that it is a filename.

Offline mchain

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Re: Avast no longer runs
« Reply #4 on: May 18, 2017, 07:42:26 PM »
Yep, that seems to have fixed it.  Thanks for the quick response.

By any chance do you know what gw.sys is?  It seems to be reported as malware, but avast doesn't flag it.
You are welcome
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline mchain

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Re: Avast no longer runs
« Reply #5 on: May 18, 2017, 10:21:45 PM »
Without more information we can only say that it is a filename.
Exactly as Eddy says.  Screenshot of avast pop-up block should be attached with next reply.

Without more information, impossible to say.
https://www.google.com/?gws_rd=ssl#q=gw.sys
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803