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Billed and payment taken through paypal twice
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Topic: Billed and payment taken through paypal twice (Read 3246 times)
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terry.a.andrews
Newbie
Posts: 18
Billed and payment taken through paypal twice
«
on:
May 17, 2017, 09:33:11 PM »
To day I had a nasty surprise as I had a paypal notification that they had paid a sub to Avast Pro again.
I had paid initially to renew my sup on 1st of May 17 at a renewal rate £29.98 Transaction ID 57G10982ST926452T invoice id 24350428862
Todays bill was for £39.99 to digitalRiver Invoice ID: 39428601700
I on have Avast pro on a single machine
However I do find your site and renewal process entirely confusing as it explains almost nothing which at my age (82)I do not find at all helpful.
I have asked PAYPAL for a refund As I have no Idea at all how to Contact any one at Avast to help me.
I also signed up and paid for a password subscription. was this correct as I thought it was part of Avast pro. But again there was no explanation.
Can some one help please.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31072
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Re: Billed and payment taken through paypal twice
«
Reply #1 on:
May 17, 2017, 09:44:59 PM »
https://www.avast.com/faq.php?article=AVKB24
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Online scanners (URL/File/Java/others)
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INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
terry.a.andrews
Newbie
Posts: 18
Re: Billed and payment taken through paypal twice
«
Reply #2 on:
May 17, 2017, 09:49:24 PM »
I do not find that link helpful at all.
I still have no Idea what I should so.
Nothing seems to match my problem.
I need some help here not just more links.
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Eddy
Avast Evangelist
Maybe Bot
Posts: 31072
Watching (over?) you
Re: Billed and payment taken through paypal twice
«
Reply #3 on:
May 17, 2017, 10:05:23 PM »
You need to contact avast (create a ticket) and it is mentioned on that site. (What can I do if my order is duplicated?)
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Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
terry.a.andrews
Newbie
Posts: 18
Re: Billed and payment taken through paypal twice
«
Reply #4 on:
May 17, 2017, 10:40:12 PM »
Found that and made out a ticket.
I hope they get round to refunding and sorting all this out soon,
as I notice that although
I have now been charged twice, my subscription runs out on the 28-5-17
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Billed and payment taken through paypal twice