Author Topic: False IDP SMPQ 4 alert?  (Read 2882 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
False IDP SMPQ 4 alert?
« on: June 05, 2017, 05:16:30 PM »
I am using software from Fidelity, Active Trader Pro, that now triggers an alert with this virus every time I shut down. Have used this software for years with no problem. Each time I tell it to fix it, it removes the program Have uninstalled, reinstalled with same result. Is this real or a false positive.... This began June 2

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37614
  • Not a avast user
Re: False IDP SMPQ 4 alert?
« Reply #1 on: June 05, 2017, 06:38:47 PM »

REDACTED

  • Guest
Re: False IDP SMPQ 4 alert?
« Reply #2 on: June 06, 2017, 01:23:11 PM »
I have the same problem. Started at the same time. But with AVG.

Re-install of ATP for me fails with message "could not download and install application error: exception occurred during store operation".

Zero chance of me spending the time to even read through above link. Please post an answer to your problem if you get one from Avast or Fidelity.

Thanks!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76032
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: False IDP SMPQ 4 alert?
« Reply #3 on: June 06, 2017, 01:28:07 PM »
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0