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False Positives on our android app
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Topic: False Positives on our android app (Read 2824 times)
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REDACTED
Guest
False Positives on our android app
«
on:
June 27, 2017, 08:03:00 AM »
I hope finds you well.
Some of our users have posted reviews that our app contains
Faketoken-AR
. We believe this is a false positive as we have no issues with any other security products except AVAST! In addition, it's only show alerts on part of devices.
I would appreciate urgent help to understand this issue as this is impacting ratings on our apps and preventing users from downloading. We will appreciate all the help in troubleshooting this at the earliest please.
https://play.google.com/store/apps/details?id=com.hyj.rydb.app
Sincerely yours,
John Tong
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76012
Re: False Positives on our android app
«
Reply #1 on:
June 27, 2017, 08:08:38 AM »
You can report a suspected FP here:
https://www.avast.com/false-positive-file-form.php
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Eddy
Avast Evangelist
Maybe Bot
Posts: 31072
Watching (over?) you
Re: False Positives on our android app
«
Reply #2 on:
June 27, 2017, 08:13:24 AM »
There was a problem with a VPS update but that has been solved already.
Make sure your users are using the latest version.
Logged
Online scanners (URL/File/Java/others)
-
INDEPENDENT support (chat for Windows, Windows apps, and many other things), just state the problem/ask your question in the channel and have patience
NO SECURITY TOOL PROTECTS A SYSTEM AGAINST THE STUPIDITY OF A USER
REDACTED
Guest
Re: False Positives on our android app
«
Reply #3 on:
June 27, 2017, 08:25:35 AM »
Thank you for your advise.
I'm already uploaded.
Logged
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76012
Re: False Positives on our android app
«
Reply #4 on:
June 27, 2017, 08:26:17 AM »
You're welcome.
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
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False Positives on our android app