Author Topic: Repeated warnings - "Malware-gen[Tri]  (Read 1247 times)

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REDACTED

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Repeated warnings - "Malware-gen[Tri]
« on: December 27, 2017, 01:16:53 PM »
Hi,

For the last few days I've been getting an Avast warning about "Malware-gen[Tri]", see attached screenshot. This happens immediately after I first open Outlook, and then at regular intervals while Outlook is open. As far as I can tell, if I don't open Outlook I don't get a warning.

However, I've run numerous full & targeted scans with both Avast and Malwarebytes, all of which have come up clean (apart from Avast wanting me to upgrade to the paid version in order to "update" some software which is already on the latest version....)

I've seen references in other topics/posts regarding posting logs, but since my scans are coming up clean I'm not sure what logs to post?

Any help either cleaning this up or identifying it as a false positive would be appreciated!

Thanks

Offline Pondus

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Re: Repeated warnings - "Malware-gen[Tri]
« Reply #1 on: December 27, 2017, 04:25:53 PM »
access your outlook mail account from webmail and delete mail from there and reboot

did that help?