Help
[Problem]
I ran the Home Edition for the first time and I cannot access any MS Office files (Word, Excel, Powerpoint and Access) on ALL Microsoft office products. I alos tried creating a new document in each program. It allows me to create it but after saving and exiting, I can open it.
[Info and attempted solustions]
I use XP professional and Office 2003. I have updated all my XP updates and office updates. I had unloaded and even uninstalled Norton's Antivirus prior to loading your software.
I am using AVAST Home edition v 7.0 and VPS 0622-4. I also uninstalled and reinstalled AVAST hoping to regain access to my MS Office files. In both cases, I had negative results.
I checked the FAQ page and forum for possible solutions.
I typically use Thunderbird e-mail.
I have a 1G DDR SDRAM using an AMD Athlon XP processor running at 2.08 GHz. I have the latest BIOS for this machine. AMI 3.21 (8/31/2004).
All required security hotfixes (using the 03/14/2006 Microsoft Security Bulletin Summary) have been installed. The latest added: KB913446 on 4/6/2006 and KB913580 on 5/11/2006.
I use a broadband connection and the windows firewall.
I also use the avast virus cleaner to see if that would fix things. It found none
I also used Malicious File Finder by Microsoft and found none.
No virus have shown up on either the virus cleaner or through running Avast home edition.
[Error Message on trying to open MS Office Documents]
When I try to open an office file this is the message I get:
"You may be encountering this message because an anti-virus program is not allowing the file to open. This can be caused by one of two conditions. Either the anti-virus program needs to be updated (due to a compability problem with this application) or there is a virus in the file but the anti-virus program cannot properly remove or process the virus it has found.
In either case, the file you are attempting to open should be treated as infected until you have updated your anti-virus software to the latest updates available from the vendor. All major anti-virus software manufacturers have created updates to address known compatibility problems with Office applications. They also usually provide a virus signature file that is available for download from the Internet and must be updated regularly to properly scan for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of anti-virus software was recently installed from a CD-ROM, it is advised to connect to the Internet and download the latest updates available from the vendor.
If you are experiencing this problem on a computer where the latest version of the software is installed, all signature files are up to date, and the file will not open (but other files do) then it is very likely the file is infected with a virus and the anti-virus program cannot remove the infection.
There is also the possibility the file is corrupt (damaged) and cannot be properly handled by either the anti-virus software or the affected Office application. In this case, it may be necessary to attempt recovery of the file using the related recovery utilities that may be available with the application (not all applications have file recovery or repair capabilities).
For more information about this issue, see the Microsoft Knowledge Base article 835404."
Help. I wasn't looking to be so frustrated when I downloaded and used your software. Thanks for any help you may give me. How do I regain access to all my MD Office files.
Dave
