Hello everyone, everything good?
So recently an Avast update was released and it was where my problem started, I tried to update normally through the settings but did not update and gave the message "Unknown Error", so I uninstalled the program and I tried to reinstall it is when the message "There was a error while completing the installation process "I have already downloaded the Setup Offline and other versions as" Pro "but I can not reinstall, if anyone can help me I will be grateful
NOTE: When you try to reinstall after the error message it displays the following "Installation Log"
2018-02-17 17:58:05.853Infoinstup[968,11324]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:1 /ga_clientid:f3759ddf-47b3-4fe4-98d8-feecbfcbfe4b /prod:ais /sfx:lite /sfxstorage:C:\Users\CARLOS~2\AppData\Local\Temp\_av_iup.tm~a10912'
2018-02-17 17:58:05.853Infoinstup[968,11324]CPU: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz,4
2018-02-17 17:58:05.853Infoinstup[968,11324]OS: Windows 10 (10.0.16299) x64
2018-02-17 17:58:05.853Infoinstup[968,11324]Memory: 45% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3969896/4194176K free
2018-02-17 17:58:05.853Infoinstup[968,11324]DISKs: C:\ - 704GB free / 920GB total
2018-02-17 17:58:05.853Infoinstup[968,11324]Running module version: instup.exe - '18.1.3800.0'
2018-02-17 17:58:05.853Infoinstup[968,11324]Running module version: Instup.dll - '18.1.3800.0'
2018-02-17 17:58:05.853Infomutex[968,11324]The ownership of the secure mutex has been successfully taken.
2018-02-17 17:58:05.853Infoinstup[968,11324]Loading product state
2018-02-17 17:58:05.869Infoinstup[968,11324]Guid = e957fd26-b659-4e82-a25c-a92579601182, Created = 20:12:26 16.06.2014
2018-02-17 17:58:05.869Infoinstup[968,11324]Persistent Guid = e957fd26-b659-4e82-a25c-a92579601182, Created = 20:12:26 16.06.2014
2018-02-17 17:58:05.869Infoinstup[968,11324]ProductId = ais
2018-02-17 17:58:05.869Infoinstup[968,11324]Edition = 2
2018-02-17 17:58:05.869Infoinstup[968,11324]SubEdition =
2018-02-17 17:58:05.869Infoinstup[968,11324]Installed Part info:
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'iex' = 'iex', 10 (0x0000000A), 04:31:03 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'jrog2' = 'jrog2', 5728 (0x00001660), 04:31:03 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'program' = 'prg_ais', 302057750 (0x12010916), 06:26:01 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'setup' = 'setup_ais', 302057750 (0x12010916), 06:26:02 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'vps' = 'vps_win32', 402788864 (0x18021200), 04:31:08 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Latest Part info:
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'iex' = 'iex', 10 (0x0000000A), 04:31:03 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'jrog2' = 'jrog2', 5728 (0x00001660), 04:31:03 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'program' = 'prg_ais', 302057750 (0x12010916), 06:26:01 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'setup' = 'setup_ais', 302057750 (0x12010916), 06:26:02 12.02.2018
2018-02-17 17:58:05.869Infoinstup[968,11324]Part 'vps' = 'vps_win32', 402788864 (0x18021200), 04:31:08 12.02.2018
2018-02-17 17:58:05.869Inforegis[968,11324]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2018-02-17 17:58:05.869Infousnca[968,11324]USN cache loaded from the disk.
2018-02-17 17:58:05.869Infoinstup[968,11324]Loading Proxy settings
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-Type: 'no proxy'
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-Authorization: 'no authentication'
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-Port: '8080'
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-Name: ''
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-User: ''
2018-02-17 17:58:05.869Infoinstup[968,11324]Proxy-Pass: '
'
2018-02-17 17:58:05.885Infopart[968,11324]SetInstalled: Part package part-iex-a.vpx is installed.
2018-02-17 17:58:05.900Infopart[968,11324]SetInstalled: Part package part-jrog2-1660.vpx is installed.
2018-02-17 17:58:05.916Infopart[968,11324]SetInstalled: Part package part-prg_ais-12010916.vpx is installed.
2018-02-17 17:58:05.932Infopart[968,11324]SetInstalled: Part package part-setup_ais-12010916.vpx is installed.
2018-02-17 17:58:05.963Infopart[968,11324]SetInstalled: Part package part-vps_win32-18021200.vpx is installed.
2018-02-17 17:58:06.010Infoinstcore[968,11324]PkgLoadProductInfo: product XML was successfully loaded.
2018-02-17 17:58:06.682Infoshepsync[968,11324]Trying server IP address 'shepherd.ff.avast.com'
2018-02-17 17:58:07.166Infoshepsync[968,11324]Download of config file from shepherd.ff.avast.com succeeded.
2018-02-17 17:58:07.182Infoshepsync[968,11324]Config file successfully updated
2018-02-17 17:58:07.244Infoshepsync[968,11324]Postpone interval was reset
2018-02-17 17:58:07.322Warningsettings[968,4068]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-02-17 17:58:07.650Infowizard[968,11324]Running module version: HTMLayout.dll - '3.3.2.1'
2018-02-17 17:58:07.650Infowizard[968,11324]Loaded module version: C:\Users\CARLOS~2\AppData\Local\Temp\_av_iup.tm~a10912\HTMLayout.dll - '3.3.2.1'
2018-02-17 17:58:07.697Infowizard[968,11324]Setup gui was successfully started.
2018-02-17 17:58:07.697Infoinstcore[968,11324]Sfx setup update has started.
2018-02-17 17:58:07.713Infoservers[968,11324]Server definition(s) loaded for 'C:\Users\CARLOS~2\AppData\Local\Temp\_av_iup.tm~a10912\servers.def': 29 (maintenance:0)
2018-02-17 17:58:07.713Infoservers[968,11324]ChooseServer: selected server 'Download t3036159 AVAST9 Server' with current url '
http://t3036159.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:58:22.728Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:58:22.791Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-02-17 17:58:23.025Infoservers[968,11324]ChooseServer: selected server 'Download s7284151 AVAST9 Server' with current url '
http://s7284151.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:58:40.057Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:58:40.088Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://s7284151.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-02-17 17:58:40.119Infoservers[968,11324]ChooseServer: selected server 'Download w6607332 AVAST9 Server' with current url '
http://w6607332.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:58:57.135Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:58:57.197Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w6607332.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-02-17 17:58:57.260Infoservers[968,11324]ChooseServer: selected server 'Download z9820048 AVAST9 Server' with current url '
http://z9820048.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:59:14.275Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:59:14.337Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9820048.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2018-02-17 17:59:14.367Infoservers[968,11324]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:59:31.369Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:59:31.411Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2018-02-17 17:59:31.440Infoservers[968,11324]ChooseServer: selected server 'Download f5136535 AVAST9 Server' with current url '
http://f5136535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 17:59:48.463Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 17:59:48.528Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f5136535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2018-02-17 17:59:48.544Infoservers[968,11324]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url '
http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:00:05.568Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:00:05.622Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t5730298.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2018-02-17 18:00:05.648Infoservers[968,11324]ChooseServer: selected server 'Download h1874089 AVAST9 Server' with current url '
http://h1874089.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:00:22.666Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:00:22.713Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://h1874089.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2018-02-17 18:00:22.791Infoservers[968,11324]ChooseServer: selected server 'Download l5978727 AVAST9 Server' with current url '
http://l5978727.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:00:39.811Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:00:39.841Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://l5978727.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2018-02-17 18:00:39.904Infoservers[968,11324]ChooseServer: selected server 'Download w9448963 AVAST9 Server' with current url '
http://w9448963.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:00:56.910Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:00:57.052Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2018-02-17 18:00:57.103Infoservers[968,11324]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url '
http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:00:59.114Infoservers[968,11324]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url '
http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:01:14.125Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:01:14.145Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-02-17 18:01:14.176Infoservers[968,11324]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url '
http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:01:31.200Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:01:31.228Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-02-17 18:01:31.253Infoservers[968,11324]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url '
http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:01:48.265Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:01:48.331Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-02-17 18:01:48.358Infoservers[968,11324]ChooseServer: selected server 'Download z2217299 AVAST9 Server' with current url '
http://z2217299.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:02:05.369Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:02:05.420Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z2217299.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2018-02-17 18:02:05.437Infoservers[968,11324]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url '
http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:02:22.458Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:02:22.517Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2018-02-17 18:02:22.545Infoservers[968,11324]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url '
http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:02:39.553Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:02:39.584Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2018-02-17 18:02:39.622Infoservers[968,11324]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url '
http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:02:56.645Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:02:56.709Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://p3713387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2018-02-17 18:02:56.739Infoservers[968,11324]ChooseServer: selected server 'Download k6375621 AVAST9 Server' with current url '
http://k6375621.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:03:13.753Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:03:13.805Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://k6375621.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2018-02-17 18:03:13.834Infoservers[968,11324]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url '
http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:03:30.864Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:03:30.912Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2018-02-17 18:03:30.943Infoservers[968,11324]ChooseServer: selected server 'Download f7031642 AVAST9 Server' with current url '
http://f7031642.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:03:47.954Errordldwrap[968,11324]HttpGet: download failed with error 0x00002bdc!
2018-02-17 18:03:48.005Errordldwrap[968,11324]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from '
http://f7031642.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2018-02-17 18:03:48.023Infoservers[968,11324]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url '
http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-02-17 18:03:50.031Errorengine[968,11324]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
Sorry for my english, I'm Brazilian, if you can answer me in Portuguese, thank you.
