Other:Malware-gen[Trj] whenever I open Chrome browser

[Steve523]

I have just rebuilt my laptop and installed Chrome.  As soon as I sync my google account to share settings across devices I get the attached malware pop up.

I have tried stopping extensions and uninstalled \ re installed Chrome.  Its fine until I start google sync.  I don't see this on my PC that has exactly the same Chrome setup.

I have run a full Avast scan but it reports back a clean system

Any advise?

Thanks

[SerhanBasmaci]

My computer is also formatted today. I'm having the same problem. I have been using it Chrome with Google account for many years. I have never had any problems. But I'm having this problem right now. The error code and Url are even the same. We get the same mistake with you. I tried everything, but it didn't improve. The first time I turn on the Chrome, it gives a warning. Then no more problems. But this is very confusing. And very annoying. Interesting to have the same problem with multiple users on the same days. I tried another antivirus program and there was no problem. Only when Avast is in use that had a problem.

[Steve523]

It has stopped happening now and I don't know why!  I did notice that when I turned off google sync the messages stopped.  However I know have sync enabled but the message has stopped.

[BWhit]

Hi Steve523,

Could you please generate a support file so that we can check the logs and verify what was causing this (and make sure that it is resolved for you)? Please follow the steps in this guide: https://support.avast.com/en-ww/article/Submit-support-file and post here the file ID generated in the final step. Thank you.

[Steve523]

Hi Steve523,

Could you please generate a support file so that we can check the logs and verify what was causing this (and make sure that it is resolved for you)? Please follow the steps in this guide: https://support.avast.com/en-ww/article/Submit-support-file and post here the file ID generated in the final step. Thank you.

Thanks for your response.  The file id is 3ZKC3.

[BWhit]

Hi Steve523,

Thank you for sending across the support file. Our Virus specialists have have been working on this and the URL has now been white-listed - this will be updated with Virus Definitions update within 24 hours. Thanks for bringing this to our attention.