Outlook 2007

[mhammett]

I am using Outlook 2007 and since installing Avast a couple days ago, Outlook crashes often.  I am using Avast Home 4.7.986.  What do I need to provide to further investigate this issue?

[igor]

Are there any details in the crash message? (module name, address, ...)

[mhammett]

It also happens with Outlook Express, though less often.

It was just a standard Outlook crash handled by Windows.

Code: [Select]

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/23/2007
Time: 10:18:50 AM
User: N/A
Computer: MIDGETMAN
Description:
Hanging application msimn.exe, version 6.0.2900.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 6d 73 69 6d 6e 2e     msimn.
0018: 65 78 65 20 36 2e 30 2e   exe 6.0.
0020: 32 39 30 30 2e 32 31 38   2900.218
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000


Code: [Select]

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 4/23/2007
Time: 10:18:53 AM
User: N/A
Computer: MIDGETMAN
Description:
Fault bucket 126906962.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 31 32 36 39 30 36 39 36   12690696
0010: 32 0d 0a                  2..     


Code: [Select]

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 4/23/2007
Time: 10:19:09 AM
User: N/A
Computer: MIDGETMAN
Description:
Hanging application OUTLOOK.EXE, version 12.0.4518.1014, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 4f 55 54 4c 4f 4f     OUTLOO
0018: 4b 2e 45 58 45 20 31 32   K.EXE 12
0020: 2e 30 2e 34 35 31 38 2e   .0.4518.
0028: 31 30 31 34 20 69 6e 20   1014 in
0030: 68 75 6e 67 61 70 70 20   hungapp
0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0040: 61 74 20 6f 66 66 73 65   at offse
0048: 74 20 30 30 30 30 30 30   t 000000
0050: 30 30                     00     


Code: [Select]

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 4/23/2007
Time: 10:19:15 AM
User: N/A
Computer: MIDGETMAN
Description:
Fault bucket 341938951.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 33 34 31 39 33 38 39 35   34193895
0010: 31 0d 0a                  1..     


Code: [Select]

Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1001
Date: 4/23/2007
Time: 8:37:23 AM
User: N/A
Computer: MIDGETMAN
Description:
Bucket 352057506, bucket table 1, faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f, faulting module olmapi32.dll, version 12.0.4518.1014, stamp 45428191, debug? 0, fault address 0x0000911b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00   B.u.c.k.
0008: 65 00 74 00 3a 00 20 00   e.t.:. .
0010: 33 00 35 00 32 00 30 00   3.5.2.0.
0018: 35 00 37 00 35 00 30 00   5.7.5.0.
0020: 36 00 0d 00 0a 00 42 00   6.....B.
0028: 75 00 63 00 6b 00 65 00   u.c.k.e.
0030: 74 00 54 00 61 00 62 00   t.T.a.b.
0038: 6c 00 65 00 20 00 31 00   l.e. .1.
0040: 0d 00 0a 00               ....   


Code: [Select]

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 4/23/2007
Time: 8:37:11 AM
User: N/A
Computer: MIDGETMAN
Description:
Faulting application outlook.exe, version 12.0.4518.1014, stamp 4542840f, faulting module olmapi32.dll, version 12.0.4518.1014, stamp 45428191, debug? 0, fault address 0x0000911b.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 6f 00 75 00 74 00    .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00   l.o.o.k.
0038: 2e 00 65 00 78 00 65 00   ..e.x.e.
0040: 20 00 31 00 32 00 2e 00    .1.2...
0048: 30 00 2e 00 34 00 35 00   0...4.5.
0050: 31 00 38 00 2e 00 31 00   1.8...1.
0058: 30 00 31 00 34 00 20 00   0.1.4. .
0060: 34 00 35 00 34 00 32 00   4.5.4.2.
0068: 38 00 34 00 30 00 66 00   8.4.0.f.
0070: 20 00 69 00 6e 00 20 00    .i.n. .
0078: 6f 00 6c 00 6d 00 61 00   o.l.m.a.
0080: 70 00 69 00 33 00 32 00   p.i.3.2.
0088: 2e 00 64 00 6c 00 6c 00   ..d.l.l.
0090: 20 00 31 00 32 00 2e 00    .1.2...
0098: 30 00 2e 00 34 00 35 00   0...4.5.
00a0: 31 00 38 00 2e 00 31 00   1.8...1.
00a8: 30 00 31 00 34 00 20 00   0.1.4. .
00b0: 34 00 35 00 34 00 32 00   4.5.4.2.
00b8: 38 00 31 00 39 00 31 00   8.1.9.1.
00c0: 20 00 66 00 44 00 65 00    .f.D.e.
00c8: 62 00 75 00 67 00 20 00   b.u.g. .
00d0: 30 00 20 00 61 00 74 00   0. .a.t.
00d8: 20 00 6f 00 66 00 66 00    .o.f.f.
00e0: 73 00 65 00 74 00 20 00   s.e.t. .
00e8: 30 00 30 00 30 00 30 00   0.0.0.0.
00f0: 39 00 31 00 31 00 62 00   9.1.1.b.
00f8: 0d 00 0a 00               ....