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Avast keeps going back to "Smart Mode" on notifications after I turn off my CPU
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Topic: Avast keeps going back to "Smart Mode" on notifications after I turn off my CPU (Read 2258 times)
0 Members and 2 Guests are viewing this topic.
DavidR
Avast Überevangelist
Certainly Bot
Posts: 89692
No support PMs thanks
Re: Avast keeps going back to "Smart Mode" on notifications after I turn off my CPU
«
Reply #15 on:
May 16, 2024, 07:19:21 PM »
There is a PM function - in the forums, but you may not have enough posts as a newbie to use the function.
That said when you reply, if prokopes_ is subscribed (Notify) to the topic he would get a notification to a new post.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
prokopes_
Avast team
Sr. Member
Posts: 299
Re: Avast keeps going back to "Smart Mode" on notifications after I turn off my CPU
«
Reply #16 on:
May 17, 2024, 12:57:51 PM »
Thank you for your reply @FPE. Regrettably, the support file wasn't delivered to our backend for some reason.
Can you please upload the support file manually to our FTP? It's a pretty straightforward process, described in this article:
https://support.avast.com/en-ww/article/ftp-file-upload/
You can find the support file in the directory
C:\Users\
your_username
\AppData\Local\AvastSupport\
The "AppData" folder is a hidden folder, so you may need to set your system to view hidden files temporarily:
https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5
The file name of the support file will be similar to "20240516_1005_PQ7Q5_3020664591-09ta9929.zip"
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Avast keeps going back to "Smart Mode" on notifications after I turn off my CPU