Author Topic: slow or impossible opening of sites with realsite enabled  (Read 532 times)

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Offline chris...

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slow or impossible opening of sites with realsite enabled
« on: June 01, 2024, 02:49:30 PM »
since this morning I've had trouble opening all the websites, some open after about ten seconds, others don't open at all (firefox and edge).
If I deactivate real site, I no longer have the problem.
This happens with my W10 device but not with W7.
I'm not sure what's wrong  :-\

Offline chris...

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Re: slow or impossible opening of sites with realsite enabled
« Reply #1 on: June 02, 2024, 01:02:02 PM »
It seems ok now, I don't know if there's been a VPS update or if it's due to the reset of my network card.
I also noticed that real site was blocking (yesterday) access to my router interface (192.168.1.1) with firefox, edge or ASB.
Now, with real site activated, I can use avast's secure dns (datacamp limited).
edit:On the other hand, Thunderbird was not affected by the real site problem yesterday (I could send and receive without any problem)

Without real site activated I had no problem with the various other DNS (Quad,OpenVPN,Cloudflare,google,....) configured in my network card settings.
« Last Edit: June 02, 2024, 01:18:08 PM by chris... »

Offline HK

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Re: slow or impossible opening of sites with realsite enabled
« Reply #2 on: June 03, 2024, 10:43:55 AM »
Hi Chris,

I'm very sorry you are having issues with Real Site component.

Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (try to connect to your router interface).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK

Offline chris...

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Re: slow or impossible opening of sites with realsite enabled
« Reply #3 on: June 03, 2024, 01:25:08 PM »
Thank you for your time,
As I was saying, I haven't had any problems since Saturday evening. If it happens again, I'll send the file.