Author Topic: Avast doesn't recognize my password when trying to enter "authorization"  (Read 304 times)

0 Members and 1 Guest are viewing this topic.

Offline recruiter

  • Newbie
  • *
  • Posts: 2
About 1-2 weeks ago, the Password Manager in Avast stopped working. 
The directions show that I should go to Menu>Settings>General>Troubleshooting

When I go to Menu>Settings, I get an "Authorization" screen stating "Password Required.  Please enter your password to access this part of AVAST"
When I enter my password it shows "Wrong Password"

I then sign in on my browser.  If I go to profile.avast.com, I can change the password there to a new one.  Did that - no luck - same problem.
No matter how I try to get into my settings from the menu on the Avast screen, it will not let me in.

I then tried to log out of Avast altogether, and I came to the same authorization screen.

I don't know what to try next.  >:(
Any help would be appreciated.
Thanks