Email Guardian - Account Access

[Dan The Man]

Email Guardian is telling me it no longer has access to my email accounts.  I re-entered the account info, but it says the email or password is invalid.  They aren't.

Any ideas?

One possible factor:  My email addresses are with my ISP Cox.  Several months back, Cox had Yahoo take over all their email accounts.  The @Cox addresses still all work.  Email Guardian has been working since then.  I have a separate Yahoo email address.  When I just tried to set up Email Guardian for it, I got the same error.

[prokopes_]

I suspect that your email account provider have started started requiring an "app-specific" password: https://myemail.cox.net/appsuite/help/l10n/en_US/ox.appsuite.user.sect.security.apppasswords.html
You may need to enter this "app-specific" password instead of your email password to set up 3rd-party apps such as Email Guardian.

[B36]

I have the same issue - three email accounts (Cox) that migrated to Yahoo. Two of the email addresses are working fine with email guardian. One has the incorrect password error but the password is correct. I did explore the app specific password program but it also does not allow access - also shows password error. I had no issues until today.

[Michael862]

Same issue.  Have tried 3rd party password as well with no success.  Cannot add a cox domain email to email guardian at this time.

[prokopes_]

Hi, I’m sorry to hear about the trouble. This issue is caused by a recent change where Cox accounts are being moved to Yahoo mail servers. You can find more details on the Cox website here: Cox Email Transitioning to Yahoo.

We’re currently working on a solution that will allow Cox accounts on Yahoo servers to use the Avast Email Guardian.

In the meantime, I understand how frustrating this might be, and I appreciate your patience. Unfortunately, some Cox accounts may not be available for onboarding right now.

[Michael862]

Is there any update to resolving the email guardian issue with cox email accounts that have been transitioned to yahoo.com. 

[prokopes_]

Yes, we will switch Cox.net account to Yahoo backend very soon. Sorry again for the trouble.

[prokopes_]

Hi all, this problem should now be resolved. Can you please try onboarding your Cox account back into Avast Email Guardian? Please make sure that you use the "app password" generated in your Yahoo account. Full instructions on how to get this password are here: https://help.yahoo.com/kb/mail/SLN36637.html

Please let us know if it worked.