Hello there,
I need a hero for my computer!
Got a big problem here. I installed Avast in Windows Vista. By defect Norton Antivirus came 'compulsorily' and I only managed to get rid of it by going to the registry and deleting any file called 'Norton' or 'Symantec'. I thought it was the Norton antivirus the one that wasn't allowing me to access the files to be scanned by avast but once I deleted all Norton files the problem was still there. This is what happens:
1st. I select to do a system scan.
2nd. The scan finishes and a window opens up showing the following:
File Result C:\Documents & Settings Unable to scan: The system cannot find the path specified
C:\ProgramData\Application Data Unable to scan: The system cannot find the path specified
C:\ProgramData\Desktop Unable to scan: The system cannot find the path specified
C:\ProgramData\Documents Unable to scan: The system cannot find the path specified
C:\ProgramData\Favorites Unable to scan: The system cannot find the path specified
C:\ProgramData\Start Menu Unable to scan: The system cannot find the path specified
C:\ProgramData\Templates Unable to scan: The system cannot find the path specified
C:\Users\All Users Unable to scan: The system cannot find the path specified
C:\Users\Default\AppData\Local\Application Data Unable to scan: The system cannot find the path specified
C:\Users\Default\AppData\Local\History Unable to scan: The system cannot find the path specified
C:\Users\Default\AppData\Local\Temporary Internet Files Unable to scan: The system cannot find the path specified
C:\Users\Default\Application Data Unable to scan: The system cannot find the path specified
C:\Users\Default\Cookies Unable to scan: The system cannot find the path specified
C:\Users\Default\Documents\My Music Unable to scan: The system cannot find the path specified
C:\Users\Default\Documents\My Pictures Unable to scan: The system cannot find the path specified
C:\Users\Default\Documents\My Videos Unable to scan: The system cannot find the path specified
C:\Users\Default\Local Settings Unable to scan: The system cannot find the path specified
C:\Users\Default\My Documents Unable to scan: The system cannot find the path specified
C:\Users\Default\Net Hood Unable to scan: The system cannot find the path specified
C:\Users\Default\Print Hood Unable to scan: The system cannot find the path specified
C:\Users\Default\Recent Unable to scan: The system cannot find the path specified
C:\Users\Default\Send To Unable to scan: The system cannot find the path specified
C:\Users\Default\Start Menu Unable to scan: The system cannot find the path specified
C:\Users\Default\Templates Unable to scan: The system cannot find the path specified
C:\Users\Default User Unable to scan: The system cannot find the path specified
C:\Users\Public\Documents\My Music Unable to scan: The system cannot find the path specified
C:\Users\Public\Documents\My Pictures Unable to scan: The system cannot find the path specified
C:\Users\Public\Documents\My Videos Unable to scan: The system cannot find the path specified
3rd. I select all and right click to scan again
4th. A little window opens up and claims:
RESULTS PROCESSING
An error has occurred during the processing of 28 result(s)!
5th. I click OK and then all the previous list of files and results comes up like this:
File Result C:\Documents & Settings Unable to scan: Access is denied
C:\ProgramData\Application Data Unable to scan: Access is denied
C:\ProgramData\Desktop Unable to scan: Access is denied
C:\ProgramData\Documents Unable to scan: Access is denied
C:\ProgramData\Favorites Unable to scan: Access is denied
C:\ProgramData\Start Menu Unable to scan: Access is denied
C:\ProgramData\Templates Unable to scan: Access is denied
C:\Users\All Users Unable to scan: Access is denied
C:\Users\Default\AppData\Local\Application Data Unable to scan: Access is denied
C:\Users\Default\AppData\Local\History Unable to scan: Access is denied
C:\Users\Default\AppData\Local\Temporary Internet Files Unable to scan: Access is denied
C:\Users\Default\Application Data Unable to scan: Access is denied
C:\Users\Default\Cookies Unable to scan: Access is denied
C:\Users\Default\Documents\My Music Unable to scan: Access is denied
C:\Users\Default\Documents\My Pictures Unable to scan: Access is denied
C:\Users\Default\Documents\My Videos Unable to scan: Access is denied
C:\Users\Default\Local Settings Unable to scan: Access is denied
C:\Users\Default\My Documents Unable to scan: Access is denied
C:\Users\Default\Net Hood Unable to scan: Access is denied
C:\Users\Default\Print Hood Unable to scan: Access is denied
C:\Users\Default\Recent Unable to scan: Access is denied
C:\Users\Default\Send To Unable to scan: Access is denied
C:\Users\Default\Start Menu Unable to scan: Access is denied
C:\Users\Default\Templates Unable to scan: Access is denied
C:\Users\Default User Unable to scan: Access is denied
C:\Users\Public\Documents\My Music Unable to scan: Access is denied
C:\Users\Public\Documents\My Pictures Unable to scan: Access is denied
C:\Users\Public\Documents\My Videos Unable to scan: Access is denied
6th. I get stuck here!
Please any ideas on how to unblock this and get access to scan this very important files?
Thank you!