My Avast! Did not Update

[urstrulii]

   i dunno why.

But one time, my dad was using his Laptop, and i was using the desktop computer.
I heard the laptop go "*beep* Virus Database has been updated"

But my did not, why is that?
I tried going to the FAQ, i made my firewall unblock the antivirus programs.
But i cant seem to find the

avast.setup
avastXX.setup


This was the recent problem i had. Please help me ASAP.

[urstrulii]

if this continues, i wont support Avast! Antivirus any longer.

[DavidR]

Waiting 34 seconds and then posting a threat is hardly the way to get help, especially when it appears to be your firewall an not avast at fault.

What version of the VPS do you have (right click the avast 'a' icon, select about avast!), the latest is 081101-0 ?

What is your firewall ?
Delete all entries for avast.setup including the spurious one avastXX.setup. Do a manual update (right click the avast 'a' icon, select Update, iAVS Updating) and this will force the firewall to ask permission again.

There should only be one instance of avast.setup if there are more it is usually caused when trying to run a manual update whilst the auto update is still running.

[urstrulii]

What is your firewall ?

No firewall, i think the normal one, the one in Windows,
also, i tried iAVS updating, but nothing happens


*srry about the threat, its just that, my family has been using Avast! antivirus for so long. And it keeps crashing

[YoKenny]

Updates are staggered.

Your turn will come when its your turn. 

Set back. 

Have a sip of whatever but lay off http://en.wikipedia.org/wiki/Red_Bull.

[lukor]

Updates are being checked in 4 hours intervals. Maybe your other computer might be running a few minutes/days/years longer, hence the 4 hours intervals might ring at different moments. You can always check for updates manualy, if you want.

[DavidR]

The problem being lukor, 'urstrulii' reports that nothing happens, though isn't specific about if there are any warning/errors/pop-ups, etc. or none of those just no response.

<snip>
No firewall, i think the normal one, the one in Windows,
also, i tried iAVS updating, but nothing happens
<snip>

@ urstrulii
You said that "I tried going to the FAQ, i made my firewall unblock the antivirus programs" This doesn't seem to equate to not having a firewall or how could you unblock it, if you are using windows XP that firewall if enabled doesn't provide outbound protection, so there shouldn't be any blocking. What OS are you using ?

You didn't answer the question about what VPS version you do have ?

You now mention avast crashing, which you previously hadn't mentioned, since this is a different subject it should be covered in a new topic. However, since you have other problems you could first try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

If that doesn't work try, uninstall, reboot, install, reboot.

It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

[Lisandro]

urstrulii, please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[urstrulii]

urstrulii, please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: news409-32.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: news409-32.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: jrog-4d.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: jrog-4d.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   FilterOutExistingFiles: 152 & 0 = 152
29.10.2008   15:40:20.000   1225266020   package   FilterOutExistingFiles: 152 & 0 = 152
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: setif_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: setif_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: setup_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: setup_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_core-471.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_core-471.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_dll409-195.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_dll409-195.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_hlp409-365.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_hlp409-365.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: avscan-32e.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: avscan-32e.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: winsys-2.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: winsys-2.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: winsysgui-2.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: winsysgui-2.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: vps-8092300.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: vps-8092300.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: vpsm-8092300.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: vpsm-8092300.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: news409-32.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: news409-32.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: jrog-4d.vpu - not okay (doesn't exist)
29.10.2008   15:40:20.000   1225266020   package   IsFullOkay: jrog-4d.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   general   Selected group: Skins
29.10.2008   15:40:26.000   1225266026   general   Selected group: Instant Messaging
29.10.2008   15:40:26.000   1225266026   general   Selected group: P2P Shield
29.10.2008   15:40:26.000   1225266026   general   Selected group: Internet Mail
29.10.2008   15:40:26.000   1225266026   general   Selected group: Outlook/Exchange
29.10.2008   15:40:26.000   1225266026   general   Selected group: Network Shield
29.10.2008   15:40:26.000   1225266026   general   Selected group: Web Shield
29.10.2008   15:40:26.000   1225266026   general   Selected group: Standard Shield
29.10.2008   15:40:26.000   1225266026   general   Selected group: English language extension
29.10.2008   15:40:26.000   1225266026   general   Selected group: English help
29.10.2008   15:40:26.000   1225266026   package   FilterOutExistingFiles: 152 & 0 = 152
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: setif_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: setif_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: setup_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: setup_av_pro-4cd.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: av_pro_core-471.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: av_pro_core-471.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: av_pro_dll409-195.vpu - not okay (doesn't exist)
29.10.2008   15:40:26.000   1225266026   package   IsFullOkay: av_pro_dll409-195.vpu - not okay (doesn't exist)

[urstrulii]

The problem being lukor, 'urstrulii' reports that nothing happens, though isn't specific about if there are any warning/errors/pop-ups, etc. or none of those just no response.

<snip>
No firewall, i think the normal one, the one in Windows,
also, i tried iAVS updating, but nothing happens
<snip>

@ urstrulii
You said that "I tried going to the FAQ, i made my firewall unblock the antivirus programs" This doesn't seem to equate to not having a firewall or how could you unblock it, if you are using windows XP that firewall if enabled doesn't provide outbound protection, so there shouldn't be any blocking. What OS are you using ?

You didn't answer the question about what VPS version you do have ?

You now mention avast crashing, which you previously hadn't mentioned, since this is a different subject it should be covered in a new topic. However, since you have other problems you could first try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

If that doesn't work try, uninstall, reboot, install, reboot.

It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

sorry sorry David, its just, im computer illiterate, VPS update 081028, i ran the Manual update, but then, it already said that my VPS is up to date.

for me, its still insufficient information. I couldnt always monitor the Antivirus program. Im sorry, i want to update automatically.

[DavidR]

Well the VPS version is several days out of date, so it is somewhat strange that when you do a manual update check avast reports it is up to date, when it clearly isn't.

If the manual update works, e.g. it can at least check there is no firewall blocking going on, so the auto update should in theory also work.

From your log it is reporting lots of stuff - not okay (doesn't exist) and that isn't good and may be why a) auto update doesn't work and b) the incorrect reporting of being up to date. So your installation doesn't seem to be working correctly.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

If that doesn't work try, uninstall, reboot, install, reboot.

It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
3. install the latest version, reboot.

[Lisandro]

You did not post the last lines... I can't analyze your log

[urstrulii]

Well the VPS version is several days out of date, so it is somewhat strange that when you do a manual update check avast reports it is up to date, when it clearly isn't.

If the manual update works, e.g. it can at least check there is no firewall blocking going on, so the auto update should in theory also work.

From your log it is reporting lots of stuff - not okay (doesn't exist) and that isn't good and may be why a) auto update doesn't work and b) the incorrect reporting of being up to date. So your installation doesn't seem to be working correctly.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.

If that doesn't work try, uninstall, reboot, install, reboot.

It would probably be best to first Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.
1. Now uninstall (using add remove programs, if you can't do that start from the next step), reboot.
2. run the avast! Uninstall Utility, reboot.  If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
3. install the latest version, reboot.

Thank you David, My Avast! Antivirus works perfectly* now, thanks very much.

*literally Perfect, before, when i click the change/remove of Avast, its freezes and returns to normal; no pop-up. Now, it does, and it just updated automatically.

[DavidR]

You're welcome, glad I could help.