problem avast professional edition

[Gamba24]

hello to all excuse my English is not perfect. I help with google.

I have a problem with avast professional edition, for some days when my PC comes with a window red who wrote a problem and fails to update.

Then me and 'exit to the toolbar window xp of a shield with a red x inside white center pc security and saying that' not running because the virus is not 'updated.

I help? thanks  :'(

[DavidR]

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update (right click on the avast 'a' icon, Updating, iAVS Update), this will force the firewall to ask permission again.

What avast processes are running in Task Manager, they begin with ash or asw, see image ?

[Gamba24]

I firewall to window but only now that I see and 'disabled. it reactivates the control panel?

updated manual tried many times and nothing happens.


ce task manager '
ashwebsv.exe
ashdisp.exe
ashmaisv.exe
ashserv.exe
aswupdsv.exe system

[DavidR]

The windows firewall shouldn't block outbound connections as it doesn't check them.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

This is sometimes associated with this problem.

[Lisandro]

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[Gamba24]

The windows firewall shouldn't block outbound connections as it doesn't check them.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

This is sometimes associated with this problem.

I forgot my son installed on line amor ...

and 'always gone all right ... then a few days and 'jumped out the problem.

[Gamba24]

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

how do I post the entire Setup.log?

sorry

[Tarq57]

I forgot my son installed on line amor ...

and 'always gone all right ... then a few days and 'jumped out the problem

The problem occurs after an Avast program update. OA firewall will block outbound connection because it no longer recognizes Avast. You, or your son, need to set Online Armour firewall to allow the "new" Avast connection.
If you keep Online Armour installed, turn the Windows Firewall off.

Da Google Translate:
Il problema si verifica dopo un aggiornamento del programma Avast. OA firewall blocca la connessione in uscita, perché non riconosce più Avast. Tu, o tuo figlio, è necessario impostare Online Armor firewall per consentire il "nuovo" Avast connessione.
Se si mantiene Online Armor installato, accendere il Windows Firewall disattivato.

[Lisandro]

how do I post the entire Setup.log?

It could be greater than the file size forum limit.
So, open in Notepad and post the last (from bottom to top) the last lines.

[Gamba24]

I forgot my son installed on line amor ...

and 'always gone all right ... then a few days and 'jumped out the problem

The problem occurs after an Avast program update. OA firewall will block outbound connection because it no longer recognizes Avast. You, or your son, need to set Online Armour firewall to allow the "new" Avast connection.
If you keep Online Armour installed, turn the Windows Firewall off.

Da Google Translate:
Il problema si verifica dopo un aggiornamento del programma Avast. OA firewall blocca la connessione in uscita, perché non riconosce più Avast. Tu, o tuo figlio, è necessario impostare Online Armor firewall per consentire il "nuovo" Avast connessione.
Se si mantiene Online Armor installato, accendere il Windows Firewall disattivato.

thanks a lot, but I do not know how to unlock avast with online armor ...
I do not know say the voice of avast so I see the list if and 'locked in firewall?

thanks again

[Tarq57]

Gamba24
I do not use OA, so I don't know for certain. Your son installed it, get him to find the rule. Somewhere in the settings there will be an option to have a prompt when a program attempts a connection to the internet.
I believe this is likely to be a firewall issue.
But you should also find the setup log, and post the last lines (~100) from the bottom of that log, as Tech has asked.

[Tarq57]

Correction to my last: Post the last 300-350 lines of the log.

Another thing to check, is your computer date and time correct?

[Gamba24]

Correction to my last: Post the last 300-350 lines of the log.

Another thing to check, is your computer date and time correct?

Dear you were, sorry if I disturbed but with the PC are not good.

I resolved, OA blocked an entry dated July, and the problem 'came out in November ... I was released and 'updated avast and' disappearance of the red shield Security Center window.
Thanks to all

[DavidR]

You're welcome.

There has recently been an update for Online Armor to 4.0.10 I think to correct some bugs.