standard shield sensitivity and the "customize" button.

[davexnet]

It seems an odd design choice, that you can "customize" (and it sticks) the "normal" and "high"
settings.  Surely the whole point of having the "custom" setting on the far right of the slider is that it
should be the only place that user modified settings will stick.

This is particularly troubling in that there is no button to set the "normal" and "high"
settings  back to default.

I'm new to the product, and I'm trying to get a feel for the best practices,
various capabilities of the product, etc,etc, but
these user interface issues provide opportunities for newbies to make
(inadvertent) mistakes and that's the last thing you should have in an
anti-virus product.

[onlysomeone]

This is particularly troubling in that there is no button to set the "normal" and "high"
settings  back to default.

I think the "normal" setting is the default setting... 

[Lisandro]

I think the "normal" setting is the default setting... 

Yes, it is.

[DavidR]

It seems an odd design choice, that you can "customize" (and it sticks) the "normal" and "high"
settings.  Surely the whole point of having the "custom" setting on the far right of the slider is that it
should be the only place that user modified settings will stick.
<snip>

Well it depends on what you are doing, simply moving the slider to Custom without changing the underlying scan function (achieved using the Customize button) it will just revert to the previous setting, if you had it at Normal it would revert to that and the same if you had it set to High previously.

By making changes in the Customize, Scanner (Basic) or Scanner (Advanced) tabs, this changes the underlying scan function. Now depending on what you actually change, when you exit with the OK button. The slider should stick on Custom if the changes you made essentially change what is scanned. There may be an occasion where what you changed equals the High sensitivity, then it would be on High after any customizations.

Personally the default setting, Normal sensitivity on the Standard Shield provides the best balance between performance and protection and it is what my systems have been set to for over four and a half years.

What is it that you are trying to achieve by setting it to Custom ?

[davexnet]

I recently picked up a virus - the first I've ever had in 10 years.
(I think probably from a malicious Java script somewhere, but not sure)
http://forum.avast.com/index.php?topic=40658.0
For about 9 3/4 of those years I ran without an anti-virus product.
How ironic I should get the virus, shortly after installing Avast -
and to add insult to injury, Avast did not tell me about it until the thing
had dug quite deep.

That is why I was looking at the options in the Standard shield, to see if I could
have had more notification and/or more sensitivity that would have helped detect the
virus above before it infected!
Consider this scenario:
You set the sensitivity slider to "custom", hit "customize"
and change a setting. 
OK out.
Later, you go back in and drag the sensitivity slider back to normal and OK out.
It seems a reasonable expectation that that would restore the default "normal"
behavior but it doesn't.  What ever you changed using the customize button persists.
This is, frankly, a terrible design and should be considered a bug.
Dave

[Lisandro]

How ironic I should get the virus, shortly after installing Avast -
and to add insult to injury, Avast did not tell me about it until the thing
had dug quite deep.

Who will have sure you weren't infected before... Without a good antivirus, who knows...

[davexnet]

It's possible (the infection) did exist before.  As I mentioned in the other post,
the PC was unused from 4 - 7 PM, yet all the activity (alerts, log messages, etc) indicating infection was detected
started at 6.38.  What does this mean?  Was the virus just waiting around striking
at a random time?

Anyway, I just used this as an illustration, as to why I started looking at the standard shield
settings.

My real point in this post is to point out the illogical behavior of the sensitivity slider.

[Lisandro]

My real point in this post is to point out the illogical behavior of the sensitivity slider.

Hmmm... some users report this... I always tweak the installation, so mine is always on Custom level.
I think restoring to Normal should be a 'fixed' option. Maybe the programmers could help troubleshoot.

[davexnet]

My real point in this post is to point out the illogical behavior of the sensitivity slider.

Hmmm... some users report this... I always tweak the installation, so mine is always on Custom level.
I think restoring to Normal should be a 'fixed' option. Maybe the programmers could help troubleshoot.

Thanks for supporting this... If the coders looked at it, that would be great.

In theory, leaving it as-is opens the user up to all kinds of unintended consequences
and should be fixed ASAP.
Dave