cant conect to get the updates

[Poto]

Hi .. I'm real new to avast , actually I bought this new hp computer and got 60 days free protection from Norton.That is over and I choose Avast to protect my new investment. I'm running in a bit of a problem when I want to have the latest updated files to get the best protection. My computer is on line part of my home network and I get everyting I should on the net ( but I have to turn off a web shield, part of Avast ?) I have to tell you I run a french version on a french vista 64 bit system ... and you guest it !!! I'm french too  so I might not call some things exactly like you would due to the free translation that occurs.
Like I was saying I can get on line .. but cant get any virus file updates, apparently due to the fact that I'm offline I get a message after a few second of trying to connect that reads something like this ..

"Impossible to connect to server download659.avast.com (74.55.128.114:80)"

Also like I mentioned earlier .. if this web shield (version 4.8-1296) is turned on .. I cant event get the local weather ... its like I'm offline ...

I keep reading in this forum and in the help files but cant find much ...

[Lisandro]

1) Remove NAV or Norton 360 through Add/Remove programs from Control Panel. Boot.
2) Use Norton Removal Tool for Windows 2000/XP/Vista or Norton Removal Tool for Windows 98/Me. Boot.
3) Install avast! (or repair the installation) and boot.

The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer.
Only after that we can see if Norton remains aren't blocking avast update

[DavidR]

Norton is a real pig to get rid of even if you uninstalled it, it can still gum up the works. So run the tool suggested by Tech.

What is your firewall ?
Does it allow avast.setup internet access ?
- If it does delete the entry for it and do a manual update (right click the avast 'a' icon, select Updating, iAVS Update), this will force the firewall to ask permission again.

[Poto]

  WOW !!
Thanks Guys !
to think all was Norton still acting up ... ?
well so far so good .. I like what I see .. love the french translation ... its right on !!
keep up the good work !!!! great support !

[DavidR]

No problem, glad I could help.

As I said Norton spit can be a real pig and you wouldn't believe the number of topics/posts in these forums about this.

Welcome to the forums.

[Lisandro]

keep up the good work !!!! great support !

You're welcome.
Post back the results and feel free to come back any time you need help or just to change experiences