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HELP!
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Topic: HELP! (Read 3587 times)
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Ames
Guest
HELP!
«
on:
March 03, 2009, 06:33:38 AM »
HI!
I want to know If we found a new virus how can we inform Avast! and help them to update the virus information on it else how can send a suspicious file to Avast!?
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Lisandro
Avast team
Certainly Bot
Posts: 67183
Re: HELP!
«
Reply #1 on:
March 03, 2009, 01:25:34 PM »
Can you send the samples to virus@avast.com ?
You can zip and password the files... Inform a link to this thread and the password used.
You can send the files to Chest and, from there, resend to Alwil for analysis.
Thanks.
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The best things in life are free.
DavidR
Avast Überevangelist
Certainly Bot
Posts: 89690
No support PMs thanks
Re: HELP!
«
Reply #2 on:
March 03, 2009, 04:36:22 PM »
First confirm, check the offending/suspect file at:
VirusTotal - Multi engine on-line virus scanner
, if multiple scanners detect it then send the sample to avast.
More info on sending from the chest, add the file to the User Files (File, Add) section of the avast chest (if it isn't already there) where it can do no harm and send it from there.
A copy of the file/s will remain in the original location, so you will need to take further action and can remove/rename that
.
Send it from the User Files section of the chest (select the file, right click, email to Alwil Software). It will be uploaded (not actually emailed) to avast when the next avast auto (or manual) update is done.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
JAHZEEL
Guest
Re: HELP!
«
Reply #3 on:
March 08, 2009, 08:11:31 AM »
I HAVE A PROBLEM MY PC IS CONSTANTLY Restarts INSTALL AN ANTIVIRUS E (AVAST), but try to run, my computer is restarted, what should I do?
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Mr.Agent
Guest
Re: HELP!
«
Reply #4 on:
March 08, 2009, 01:05:11 PM »
jahzeel stop making 2x the same post plz
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.: L' arc :.
Avast Evangelist
Super Poster
Posts: 1777
Thinking with Portals
Re: HELP!
«
Reply #5 on:
March 08, 2009, 01:25:10 PM »
-= I have the same problem.. I already sent my virus by updating, adding it to user files and e-mail.. Still, whenever I scan the file, "no virus detected"
-= Does it mean that it was just a false positive..?
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Windows 7 (64-bit) Home Premium SP1
avast! 9 RC1
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