Greetings.
First post here.
I am using 4.8.1335 home addition on XP pro SP 2.
No problems since I installed and registered about a month ago.
Now, on manual update I get a dialog box saying "Access Denied" and a log file is generated.
A summary dialog is also generated and is attached.
It states:
"Information about current update:
Total time: 12 s
Server: a685sm.avast.com (74.53.196.250:80)
Downloaded files: 2 (0.02 KB)
Download time: 1 s"
Here is the log:
14.05.2009 07:22:39 general: Started: 14.05.2009, 07:22:39
14.05.2009 07:22:39 general: Running setup_av_pro-537 (1335)
14.05.2009 07:22:39 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
14.05.2009 07:22:39 system: Memory: 45% load. Phys:1137444/2095480K free, Page:1903380/3056532K free, Virt:2069216/2097024K free
14.05.2009 07:22:39 system: Windows Net User: MAFB\MB
14.05.2009 07:22:39 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
14.05.2009 07:22:39 general: Old version: 537 (1335)
14.05.2009 07:22:39 registry: Error deleting registry: Software\Alwil Software\Avast\4.0\UpdateReady (0x00000005)
14.05.2009 07:22:39 system: Using temp: C:\DOCUME~1\MB\LOCALS~1\Temp\_av_proI.tm~a03308 (5890M free)
14.05.2009 07:22:39 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14.05.2009 07:22:39 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
14.05.2009 07:22:39 system: Installed in: C:\Program Files\Alwil Software\Avast4 (5890M free)
14.05.2009 07:22:39 internet: SYNCER: Type: no proxy
14.05.2009 07:22:39 internet: SYNCER: Auth: no authentication
14.05.2009 07:22:39 general: Old version: 537 (1335)
14.05.2009 07:22:39 general: GUID: dca81382-ce1e-4475-8984-b1295ea6a26d
14.05.2009 07:22:40 general: Server definition(s) loaded for 'main': 266 (maintenance:0)
14.05.2009 07:22:40 general: SelectCurrent: selected server 'Download635 AVAST Server' from 'main'
14.05.2009 07:22:40 internet: SYNCER: Type: no proxy
14.05.2009 07:22:40 internet: SYNCER: Auth: no authentication
14.05.2009 07:22:40 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
14.05.2009 07:22:40 internet: HttpGetWinsock(
http://74.55.70.138/iavs4x/servers.def.vpu.stamp)
14.05.2009 07:22:41 internet: Used server:
http://74.55.70.138/iavs4x14.05.2009 07:22:41 package: Download servers.def, servers.def.vpu failed with error 0x00000005.
14.05.2009 07:22:41 internet: HttpGetWinsock(
http://74.55.70.138/iavs4x/servers.def.stamp)
14.05.2009 07:22:41 internet: Used server:
http://74.55.70.138/iavs4x14.05.2009 07:22:42 general: Server definition(s) loaded for 'main': 266 (maintenance:0)
14.05.2009 07:22:42 general: SelectCurrent: selected server 'Download637 AVAST Server' from 'main'
14.05.2009 07:22:42 internet: SYNCER: Type: no proxy
14.05.2009 07:22:42 internet: SYNCER: Auth: no authentication
14.05.2009 07:22:42 internet: HttpGetWinsock(
http://74.55.74.134/iavs4x/prod-av_pro.vpu.stamp)
14.05.2009 07:22:43 internet: Used server:
http://74.55.74.134/iavs4x14.05.2009 07:22:43 internet: HttpGetWinsock(
http://74.55.74.134/iavs4x/prod-av_pro.vpu)
14.05.2009 07:22:43 internet: Used server:
http://74.55.74.134/iavs4x14.05.2009 07:22:43 file: GetFileWithRetry: prod-av_pro.vpu downloaded .
14.05.2009 07:22:43 file: GetNewerStampedFile:compatCopyFile failed: C:\DOCUME~1\MB\LOCALS~1\Temp\_av_proI.tm~a03308\onefile, C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu, error: 0x00000005
14.05.2009 07:22:43 package: Tried to download prod-av_pro.vpu but failed with error 0x00000005
14.05.2009 07:22:43 package: LoadAllDefs failed 0x00000005
14.05.2009 07:22:43 general: Err:Access is denied.
Thanks,
-Mike
www.EpicRoadTrips.us