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Author Topic: Avast STOPPED!!!!!  (Read 5728 times)

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iddawg717

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Avast STOPPED!!!!!
« on: August 25, 2009, 05:42:44 PM »
Avast has stopped. The icon in the system tray has a red circle with a red line through it. I have tried repeatedly to start "On Access protection" to no avail by right clicking a then clicking on Start On Access Protection. Even tried to renew my license number that did not work either.
Thank goodness I have a life time subscription to SuperAnti spyware and its working.
Please advise.
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Offline Lisandro

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Re: Avast STOPPED!!!!!
« Reply #1 on: August 25, 2009, 05:54:45 PM »
Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Is your system time and date correct?
Did you run anything that could have infected your computer and disabled avast?
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iddawg717

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Re: Avast STOPPED!!!!!
« Reply #2 on: August 25, 2009, 10:41:36 PM »
The only thing I downloaded and installed was I E 8.
I unstalled and reinstalled Avast.
Have SuperAnti Spyware Pro Edition installed and is up to date.
Did a boot scan with avast no infections.
Avast is up and running.
Thanks,
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Offline Lisandro

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Re: Avast STOPPED!!!!!
« Reply #3 on: August 25, 2009, 10:43:09 PM »
Quote from: iddawg717 on August 25, 2009, 10:41:36 PM
Avast is up and running.
So, is everything working now?
Good.
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iddawg717

  • Guest
Re: Avast STOPPED!!!!!
« Reply #4 on: August 25, 2009, 10:46:19 PM »
 ;D Yes everything is working.
Thanks, Tech.
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sahara.QC

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Re: Avast STOPPED!!!!!
« Reply #5 on: August 29, 2009, 06:30:01 PM »
i have the same problem. When i've got my new registration key and i entered it...the Avast just stop. Now i can't put the icone back on my desktop.
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Offline Lisandro

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Re: Avast STOPPED!!!!!
« Reply #6 on: August 29, 2009, 08:20:59 PM »
Quote from: sahara.QC on August 29, 2009, 06:30:01 PM
i have the same problem. When i've got my new registration key and i entered it...the Avast just stop. Now i can't put the icone back on my desktop.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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sahara.QC

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Re: Avast STOPPED!!!!!
« Reply #7 on: August 30, 2009, 12:32:50 AM »
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: winsysgui-2.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: news409-37.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: news409-37.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
22.07.2009   12:21:39.000   1248258099   package   FilterOutExistingFiles: 154 & 0 = 154
22.07.2009   12:21:41.000   1248258101   package   FilterOutExistingFiles: 151 & 0 = 151
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setif_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setif_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setup_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setup_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: avscan-360.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: avscan-360.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: winsys-2.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: winsys-2.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: winsysgui-2.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: winsysgui-2.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: vps-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: vpsm-9070700.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: news409-37.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: news409-37.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: jrog-14f.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   FilterOutExistingFiles: 151 & 0 = 151
22.07.2009   12:21:41.000   1248258101   package   FilterOutExistingFiles: 151 & 0 = 151
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setif_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setif_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setup_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: setup_av_pro-537.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
22.07.2009   12:21:41.000   1248258101   package   IsFullOkay: av_pro_skins-14.vpu - not okay (doesn't exist)
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Offline Lisandro

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Re: Avast STOPPED!!!!!
« Reply #8 on: August 30, 2009, 12:48:22 AM »
These are not the last lines.
I need to see the part of your license and the error you've got in the installation/update.
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sahara.QC

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Re: Avast STOPPED!!!!!
« Reply #9 on: August 30, 2009, 02:08:45 AM »
29.08.2009   19:27:48.000   1251588468   general   Started: 29.08.2009, 19:27:48
29.08.2009   19:27:48.000   1251588468   general   Running setup_av_pro-537 (1335)
29.08.2009   19:27:48.000   1251588468   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
29.08.2009   19:27:48.000   1251588468   system   Memory: 48% load. Phys:536364/1048096K free, Page:2043832/2521384K free, Virt:2069276/2097024K free
29.08.2009   19:27:48.000   1251588468   system   Computer WinName: UNICORNI-138842
29.08.2009   19:27:48.000   1251588468   system   Windows Net User: AUTORITE NT\SYSTEM
29.08.2009   19:27:48.000   1251588468   general   Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu 
29.08.2009   19:27:48.000   1251588468   general   DldSrc set to inet
29.08.2009   19:27:48.000   1251588468   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
29.08.2009   19:27:48.000   1251588468   general   Old version: 537 (1335)
29.08.2009   19:27:48.000   1251588468   registry   Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
29.08.2009   19:27:48.000   1251588468   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a04040 (27644M free)
29.08.2009   19:27:48.000   1251588468   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
29.08.2009   19:27:48.000   1251588468   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
29.08.2009   19:27:48.000   1251588468   system   Computer DnsName: unicorni-138842
29.08.2009   19:27:48.000   1251588468   system   Computer Ip Addr: 192.168.2.11
29.08.2009   19:27:48.000   1251588468   system   Installed in: C:\Program Files\Alwil Software\Avast4 (27644M free)
29.08.2009   19:27:48.000   1251588468   internet   SYNCER: Type: use IE settings
29.08.2009   19:27:48.000   1251588468   internet   SYNCER: Auth: another authentication, use WinInet
29.08.2009   19:27:48.000   1251588468   package   Part prg_av_pro-537 is installed
29.08.2009   19:27:48.000   1251588468   package   Part vps-9082900 is installed
29.08.2009   19:27:48.000   1251588468   package   Part news-51 is installed
29.08.2009   19:27:48.000   1251588468   package   Part setup_av_pro-537 is installed
29.08.2009   19:27:48.000   1251588468   package   Part jrog-185 is installed
29.08.2009   19:27:48.000   1251588468   general   Old version: 537 (1335)
29.08.2009   19:27:48.000   1251588468   general   GUID: 888e7edb-a07d-49b6-8256-1b7710b0690a
29.08.2009   19:27:51.000   1251588471   general   Server definition(s) loaded for 'main': 276 (maintenance:0)
29.08.2009   19:27:51.000   1251588471   general   SelectCurrent: selected server 'Download631 AVAST Server' from 'main'
29.08.2009   19:27:51.000   1251588471   internet   SYNCER: Type: use IE settings
29.08.2009   19:27:51.000   1251588471   internet   SYNCER: Auth: another authentication, use WinInet
29.08.2009   19:27:51.000   1251588471   internet   SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
29.08.2009   19:27:52.000   1251588472   internet   Used server: http://download631.avast.com/iavs4x
29.08.2009   19:27:55.000   1251588475   general   Server definition(s) loaded for 'main': 276 (maintenance:0)
29.08.2009   19:27:55.000   1251588475   general   SelectCurrent: selected server 'Download604 AVAST Server' from 'main'
29.08.2009   19:27:55.000   1251588475   internet   SYNCER: Type: use IE settings
29.08.2009   19:27:55.000   1251588475   internet   SYNCER: Auth: another authentication, use WinInet
29.08.2009   19:27:55.000   1251588475   internet   Used server: http://download604.avast.com/iavs4x
29.08.2009   19:27:55.000   1251588475   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
29.08.2009   19:27:55.000   1251588475   package   LoadPartInfo: jrog = jrog-187 returned 00000000
29.08.2009   19:27:55.000   1251588475   package   LoadPartInfo: news = news-51 returned 00000000
29.08.2009   19:27:55.000   1251588475   package   LoadPartInfo: program = prg_av_pro-547 returned 00000000
29.08.2009   19:27:55.000   1251588475   package   LoadPartInfo: setup = setup_av_pro-547 returned 00000000
29.08.2009   19:27:55.000   1251588475   package   LoadPartInfo: vps = vps-9082900 returned 00000000
29.08.2009   19:27:55.000   1251588475   package   LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
29.08.2009   19:27:55.000   1251588475   general   Part of license key: W78823713H1400A0711
29.08.2009   19:27:55.000   1251588475   package   Packages before download
29.08.2009   19:27:56.000   1251588476   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-9082900.vpu, size: 28414863. md5: D8CA11A5882CCB8D5B658997FC76869B, computemd5 returned 0x00000000, sig: 7783952E03F11543120503B2C39311DF6EDEFE0486086D9C18A173BEB9AEA9C98859E11AD2EC1283 returned 0x00000000
29.08.2009   19:27:56.000   1251588476   package   Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-9082900.vpu, size: 133. md5: 2CF72C979C16D4207B471DDFE292E249, computemd5 returned 0x00000000, sig: 2F7EF5C29843282E256D7324E9F7434C682FF78AA8CC3B26E6D1EFA33BA99B2C411622210E204AC4 returned 0x00000000
29.08.2009   19:27:56.000   1251588476   package   Transferred: files 2, bytes 20, time 501 ms
29.08.2009   19:27:56.000   1251588476   package   Retries: total 0, files 0, servers 2
29.08.2009   19:27:56.000   1251588476   package   Submit: files 0, bytes 0, time 0 ms
29.08.2009   19:27:56.000   1251588476   package   Submit success: files 0, bytes 0, time 0 ms
29.08.2009   19:27:56.000   1251588476   file   NeedReboot=false
29.08.2009   19:27:56.000   1251588476   general   Return code: 0x20000001 [Nothing done]
29.08.2009   19:27:56.000   1251588476   general   Stopped: 29.08.2009, 19:27:56
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Offline Lisandro

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Re: Avast STOPPED!!!!!
« Reply #10 on: August 30, 2009, 08:36:39 PM »
sahara.QC, your log seems ok.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
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