@ DrLife,
1. Please tell me what your OS is and if you have a 32 or 64-bit machine?
2. Please check your computer for malware with Malwarebytes’ Anti-Malware (
MBAM).
· Download
free http://www.malwarebytes.org/ for an on-demand scanner.
· Double Click mbam-setup.exe to install the application.
· After install, click
update so you have latest database before scanning.
· Under Settings:
o
General: Automatically Save File After Scan Completes is checked off
o
Scanner Settings:
Check all boxeso
Updater: Download and install update if available is checked off
· Once the program has loaded, select "Perform
FULL Scan", then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “
remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
·
Copy & Paste the entire report in your next reply.
3. Update your Avast definitions, then run a Full scan, and if you have a 31-bit machine also run a Boot-time scan. Report these results as well. If anything positive comes up, put the items in the Virus Chest and Do NOT delete anything. If possible, give a screen shot of anything in the Virus Chest if anything goes in there.
MBAM and Avast work differently, so that is why I am having you run both scans. Once we see your logs, we may have you run other diagnostic tools. Thank you.