Author Topic: how to clean viruses without deleting my data?  (Read 5246 times)

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cirus81

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how to clean viruses without deleting my data?
« on: May 22, 2012, 04:01:56 PM »
hi... :-[
i have a computer full of viruses and worms, but it contains a lot of personal data and files. when i scan my computer with avast free antivirus it asks me to delete some files and move others to chest. but im afraid to lose my files! because i scaned my flash memory and unfortunately avast deleted almost all of my files! and dont want to lose the data on my computer. and if i make back up on removable storage, the virus will move with them too. please help i dont know what to do... :'(

Offline Asyn

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Re: how to clean viruses without deleting my data?
« Reply #1 on: May 22, 2012, 04:04:23 PM »
This needs further analysis by a malware removal specialist:
Go to this topic http://forum.avast.com/index.php?topic=53253.0 for information on Logs to assist in cleaning malware.
Use the information about getting and using the tools and attach the logs here, not in the LOGS topic.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

jeffce

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Re: how to clean viruses without deleting my data?
« Reply #2 on: May 23, 2012, 04:17:31 AM »
Monitoring...  :)