Author Topic: Win32:Malware-gen / Win32:Trojan-gen on services.exe (Read 8129 times)

eracman · « **on:** June 16, 2012, 04:42:51 AM »

About 2 days ago Avast started throwing MALWARE BLOCKED notifications. It toggles back and forth between Win32:Trojan-gen and Win32:Malware-gen, always claiming the same process (C:\Windows\system32\services.exe). When I look at the shield log it always successfully moves the item to the chest, and the File name listed in the shield logs is c:\\Windows\Installer\...\80000000.@

I have ran a system scan, boot scan, Malwarebytes, Mwav, and SuperAntiSpyware (Spybot won't install). I ran Hijackthis and examined the log but nothing obvious stood out to me. In the beginning a lot of stuff was found but now I am finding almost nothing. Still though, the Avast popup is occurring about every 5 minites or so even with no browser open.

I have done google searches, and searched this forum but haven't found anything definitive to remove this. I am hesitant to try some of the more extensive remedies without some assistance. Normally I resolve these infections myself but this won't go away.

Any help would be greatly appreciated.

Pondus · « **Reply #1 on:** June 16, 2012, 09:12:43 AM »

follow this guide and attach (not copy and paste) logs from malwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0

when done a malware removal specialist will help you.....

eracman · « **Reply #2 on:** June 16, 2012, 07:31:37 PM »

Logs Attached as per that post's instructions. Note that I ran OTL last night before posting here. when I ran it again this morning it did not make another Extras.txt file.

essexboy · « **Reply #3 on:** June 16, 2012, 07:43:13 PM »

OK here we go

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

If you have Malwarebytes 1.6 or better installed please disable it for the duration of this run
To disable MBAM
Open the scanner and select the protection tab
Remove the tick from "Start with Windows"
Reboot and then run OTL

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following
Quote
:OTL
IE - HKU\S-1-5-21-2603785730-203087809-2269187259-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = 127.0.0.1:9421;<local>
FF - HKLM\Software\MozillaPlugins\@mywebsearch.com/Plugin: C:\Program Files (x86)\MyWebSearch\bar\1.bin\NPMyWebS.dll File not found
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\m3ffxtbr@mywebsearch.com: C:\Program Files (x86)\MyWebSearch\bar\1.bin
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\VDLL.DLL
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\SysWow64\runouce.exe
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\rundll16.exe
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\RUNDL132.EXE
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\logo1_.exe
[2012/06/14 09:44:17 | 000,000,000 | ---D | C] -- C:\Windows\logo_1.exe

:Files
ipconfig /flushdns /c
C:\Windows\Installer\{6d1e17b4-9a89-720e-0ef5-d45cb796fe88}
C:\Users\Heidi\AppData\Local\{6d1e17b4-9a89-720e-0ef5-d45cb796fe88}

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done
Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

eracman · « **Reply #4 on:** June 16, 2012, 08:31:40 PM »

Fix ran. Rebooted. OTL quick scan ran. Log attached.

essexboy · « **Reply #5 on:** June 16, 2012, 08:45:20 PM »

Any further alerts ?

eracman · « **Reply #6 on:** June 16, 2012, 09:04:15 PM »

No more Avast warnings! I rebooted again and waited about 10 minutes. I think it is safe to say that you have fixed my problem.

Thank you so much for your help essexboy and thanks for taking care of it so quickly. My wife, who really needs the computer send her deepest thanks.

Have an awesome day.

Pondus · « **Reply #7 on:** June 16, 2012, 09:09:44 PM »

check back later and essexboy will remove the tools used.

essexboy · « **Reply #8 on:** June 16, 2012, 10:02:39 PM »

I like an easy one now and then

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

Under the Custom Scans/Fixes box at the bottom, paste in the following
Quote
:Commands
[resethosts]
[emptytemp]
[Reboot]

Then click the Run Fix button at the top
Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

Go to control panel
Select folder options (Appearance > Folder options in category view)
Select the View Tab.
Under the Hidden files and folders heading select Do not show hidden files and folders.
Click Yes to confirm.
Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

Go to this site and click Do I have Java
It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

Go to Control Panel and select System
Select System
On the left select System Protection and accept the warning if you get one
Select System Protection Tab
Select Create at the bottom
Type in a name i.e. Clean
Select Create

Now we can purge the infected ones

GoStart > All programs > Accessories > system tools
Right click Disc cleanup and select run as administrator
Select Your main drive and accept the warning if you get one
For a few moments the system will make some calculations
Select the More Options tab
In the System Restore and Shadow Backups select Clean up
Select Delete on the pop up
Select OK
Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:

eracman · « **Reply #9 on:** June 17, 2012, 12:21:07 AM »

Thanks again for the cleanup routine. All has been done. If I experience any issues tomorrow I will definitely post back.

skykicker07 · « **Reply #10 on:** August 17, 2012, 02:44:05 AM »

sir can u help me?? its hard to remove trojan-gen and malware-gen

...plzzz reply if ASAP..

Author Topic: Win32:Malware-gen / Win32:Trojan-gen on services.exe (Read 8129 times)

eracman

Win32:Malware-gen / Win32:Trojan-gen on services.exe

Pondus

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

eracman

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

essexboy

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

eracman

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

essexboy

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

eracman

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

Pondus

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

essexboy

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

eracman

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe

skykicker07

Re: Win32:Malware-gen / Win32:Trojan-gen on services.exe