Popup 'Error mess' from Avast prog

[birka1]

I got some kind of error message that popped up (red) in the icon tray (the one with the date/time etc.).  It was kind of fast and I think it said cannot update, or contact???
I have Update set to 'Ask when update available'.   I like to know when an update is available, and then download it.  Some other apps. have  update set to manual.  Just a personal preference......

Still wondering what that Red pop-up was. 

Would really appreciate an answer !!!!!!!!!!!!!!! :'(

[Eddy]

At what moment did you see that pop-up?
Was it when you booted the system?

[Lisandro]

Still wondering what that Red pop-up was.

Probably the server could not be reached to update your computer.
The problem could be at the Internet traffic, your provider, the avast servers or, most probably, any trouble with your system (firewall, for instance).
The value SuppressUpdateErrorInfo can handle this pop up window.
You can check the section [AAVM] here: http://forum.avast.com/index.php?topic=1647

[birka1]

posted by Eddy

At what moment did you see that pop-up?
Was it when you booted the system?

It was yesterday (24.1.2005) in the afternoon, and I was working with everything loaded as usual, and no problems. It was definitely not when the system booted.
I wish I could have captured it as an image, but it was gone too fast.

Should perhaps also mention that I got a pop-up this morning (blue) advising of the new AV update 0504-0, which I downloaded with no problems.

Apart from the mystery of the red pop-up everything is working great, and I am still very impressed with the program.

Thanks for helping me out with this !!

[birka1]

posted by Technical

Probably the server could not be reached to update your computer.
The problem could be at the Internet traffic, your provider, the avast servers or, most probably, any trouble with your system (firewall, for instance).
The value SuppressUpdateErrorInfo can handle this pop up window.
You can check the section [AAVM] here: http://forum.avast.com/index.php?topic=1647

That could certainly explain it, but if I suppress will that not prevent Avast notifying me of new AV updates (like the blue one I got this morning) ? I like the notification feature, and if it was traffic or firewall could I just ignore it, and if it happens again, then take some action..........   

Thanks so much for your reply !!

[Lisandro]

Apart from the mystery of the red pop-up everything is working great, and I am still very impressed with the program.

It's not a mystery... you just could not update at that specific time or tentative...

I like the notification feature.

So, do not change the value 

[birka1]

posted by Technical

It's not a mystery... you just could not update at that specific time or tentative...

Well it was a 'mystery' to me, I don't have your extensive knowledge of the program, and it's behaviour. It's now been demystified (to me). 

You bet I'm keeping the value...

Thanks for the help appreciate very much !!

[RJARRRPCGP]

The firewall probably is blocking Avast. Make sure to tell the firewall to give Avast permission to access the internet.

[birka1]

posted by RJARRRPCGP


The firewall probably is blocking Avast. Make sure to tell the firewall to give Avast permission to access the internet.

Thanks for the reply.   My Firewall is set to allow Avast access.