re installing avastafter it froze

[megplum]

my avast home edition froze i deleted as it would not respond at all when i went to reinstall it wont. i think the problem has to do  with the avast icon on my bar its still  there as it didnt delete.  i have tried to delete but wont delete im stuck i want my avast anti virus back  but wont reinstall comeup with error every time

[iroc9555]

Megplum welcome to Avast! Forum.

What OS, Spk, Bit ?
What Avast! and version ?
Other security programs ?

What is the error ?

Install from scratch:

1.) Very important to remove all remains of other AVs installed before Avast. Use this site to execute uninstall utilities for other AVs.

http://singularlabs.com/uninstallers/security-software/


2.) Download and save to your desktop aswclear : http://www.avast.com/uninstall-utility

3.) Download and save a fresh copy of Avast!. Be sure to have your lincense handy if running a paid version.


http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe


4.) Open Avast! > Settings > Troubleshooting > Untick " Enable Avast! self-defense module ".

5.) Uninstall Avast! normally through Control Panel > Programs & feature ( Vista, W7 ) or Add and remove programs ( XP ). Reboot. If you can not complete this step, continue with step # 6   

6.) Even if you were able to uninstall Avast! in step # 5, it is important to run aswclear.exe in safe mode for any Avast! you may have had before and then for v. 7. Reboot into normal mode after uninstall.

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1062#idt_02

7.) Reinstall fresh copy of Avast! and reboot.

Be aware. Avast! will offer Chrome during installment. Remember to opt-out if you do not want it.

[bob3160]

You can watch a helpful video at:
http://youtu.be/KJcfAZHGRHE