My wife, a couple days ago called Avast at the phone number on their website,(1-866-951-7679) and one of the technicians got into her computer and we don't know what happened. Now,we can't download the Avast anti-virusprogram and our computer locks up on us. We bought the computer brand new from Staples on 2-13-13. I contacted Mr. Riley and am waiting to hear back from him as well. I called today, again at that same exact number, and the tech. stated I needed this package in order for my brand new computer of less than 2 days to work. It was working fine until my wife called the tech. at Avast at this number yesterday and wanted the anti-virus program installed on her new computer. After talking to a tech. today, my wife also noted we have an Iyogi tool bar on our computer and the tech. stated that it is not a problem and it would be taken care of. He also stated we never called yesterday and was going to charge us for this 365 package to get rid of the problem. Either someone on the inside is sending out info. to Iyogi still or Avast is hacked. I am very frustrated as I now have a $900.00 paper weight. Everytime I call the number above,of which I was told it was a correct contact number by Mr. Riley, the rep. from Avast tells me they have no record of our call but my home phone log only has this number dialed onto it. I called my phone provider and asked them if there were any other toll free numbers dialed from my home phone,anywhere, and they stated the only number dialed was the 1-866-951-7679 number. I just found this website existed last night after my wife telling me of about the problems and am hoping to get this resolved by the good people here.