Author Topic: Need help removing Chitika popups, FB popups  (Read 3267 times)

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lbgu

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Need help removing Chitika popups, FB popups
« on: March 31, 2013, 07:48:32 PM »
I need help removing chitika and several other popups. I have ran delete adwcleaner and attach the log. thanks in advance

Offline Pondus

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Re: Need help removing Chitika popups, FB popups
« Reply #1 on: March 31, 2013, 07:53:06 PM »
we also need logs from Malwarebytes quick scan and OTL

http://forum.avast.com/index.php?topic=53253.0
« Last Edit: March 31, 2013, 07:54:49 PM by Pondus »

lbgu

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Re: Need help removing Chitika popups, FB popups
« Reply #2 on: March 31, 2013, 09:46:37 PM »
here are the logs from malwarebytes and OTL
« Last Edit: March 31, 2013, 09:54:29 PM by lbgu »

Offline magna86

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Re: Need help removing Chitika popups, FB popups
« Reply #3 on: March 31, 2013, 10:04:23 PM »
Hi,

Before we begin, please let me know is this solve your problem.


  Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

lbgu

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Re: Need help removing Chitika popups, FB popups
« Reply #4 on: March 31, 2013, 10:24:01 PM »
attached is the log, however it doesnt seem to fix the popup problem

Offline magna86

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Re: Need help removing Chitika popups, FB popups
« Reply #5 on: March 31, 2013, 10:26:06 PM »
how about this?  8)




Re-run OTL.exe.

  • Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.

Code: [Select]

:OTL
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:19.0.2
CHR - homepage: http://search.babylon.com/?affID=110803&tt=4812_8&babsrc=HP_ss&mntrId=98b4431a0000000000002222439adbf0
@Alternate Data Stream - 5120 bytes -> C:\ProgramData:gs5sys
@Alternate Data Stream - 1536 bytes -> C:\Users\Skyler\Documents\desktop.ini:gs5sys
@Alternate Data Stream - 1536 bytes -> C:\Users\Skyler\Desktop\desktop.ini:gs5sys
@Alternate Data Stream - 1536 bytes -> C:\Users\Public\Documents\desktop.ini:gs5sys

:FILES
ipconfig /flushdns /c
ipconfig /release /c
ipconfig /renew /c


:COMMANDS
[CREATERESTOREPOINT]
[purity]
[resethosts]
[emptytemp]


  • Then click the Run Fix button at the top.
  • Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.

lbgu

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Re: Need help removing Chitika popups, FB popups
« Reply #6 on: March 31, 2013, 10:39:08 PM »
thanks that seemed to have solved the problem!

Offline magna86

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Re: Need help removing Chitika popups, FB popups
« Reply #7 on: March 31, 2013, 11:02:46 PM »

> Re-run OTL and click on CleanUp! button.

You will be asked to reboot the machine to finish the cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTL. Feel free to manually delete any tools it leaves behind.