Forgotten password to access installed Avast! Software - cant get access now

[REDACTED]

Hi Guys,

I have Avast! already installed and its running great BUT i password protected the installation a few days ago (to avoid anyone trying to change settings ive added to the program) and now i cant get back into the program as it keeps saying my password is wrong.  I'm not talking about the avast! website password but rather the program used to protected unwanted access to the program installed on my computer.

This is the message i get in a pop up box when trying to open up avast!

"An attempt has been made to enter a protected area of avast! (Program settings). This may be a legitimate action, but could also be the result of a malware attack, Do you want to continue?”

Any ideas on how i can either change the program protected password or just gain access once again
Any advise or help would be welcomed

Thanks !
Rob

[Alikhan]

I'm afraid if you've forgotten the password to access your avast! settings, the only way now is to do a clean install.

1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: It's important you used the stub online installer from the one I linked.. NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #4]
3. Uninstall in safe mode using Avastclear.
4. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn't) - reboot.
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Note : If you have a paid license, install it after the reboot at stage 6.
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[REDACTED]

Thank you very much for your quick and comprehensive reply.
Ill go ahead and uninstall / install as per the instructions

Thanks again
Rob