Help requested: URL.Mal and other results

[REDACTED]

Hi, I've had a problem with Avast alarming on webpages with URL.Mal and have also had a problem with FLVPlayer suddenly turning up, and other stuff it installed.  I've followed the steps and my logs are attached.  Thanks very much for any assistance!

Molly.

[magna86]

Hello mollyo and welcome to avast!. I will be working on your Malware issues. 

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper



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1. Open notepad and copy/paste the text present inside the code box below.
To do this highlight the contents of the box and right click on it. Paste this into the open notepad.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Code: [Select]

Start
Folder: C:\Users\Molly\AppData\Local\9995EEA4-CECF-49D6-2E00-000000B100
Folder: C:\Users\Molly\AppData\Local\EmieUserList
Folder: C:\Users\Molly\AppData\Local\EmieSiteList
Folder: C:\Users\Molly\AppData\Local\EmieBrowserModeList

CloseProcesses:
CMD: bitsadmin /reset /allusers
CMD: ipconfig /flushdns

CreateRestorePoint:
GroupPolicyUsers\S-1-5-21-1894739005-3836016092-3134097569-1003\User: Group Policy restriction detected <======= ATTENTION
HKU\S-1-5-21-1894739005-3836016092-3134097569-1000\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv58_series&r=27360110k1b6l03d0z195a47j1u20q
HKU\S-1-5-21-1894739005-3836016092-3134097569-1000\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=nv58_series&r=27360110k1b6l03d0z195a47j1u20q
SearchScopes: HKU\S-1-5-21-1894739005-3836016092-3134097569-1000 -> {F2F518C0-DB9E-4D87-82E1-7B85452FB8BC} URL = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=&src=kw&q={searchTerms}&locale=&apn_ptnrs=TV&apn_dtid=OSJ000YYUS&apn_uid=70D3DD32-4DBC-432C-BC66-2ED547145548&apn_sauid=9262CC6A-6C80-4C75-B62E-2FED8E357B48
BHO: McAfee Phishing Filter -> {27B4851A-3207-45A2-B947-BE8AFE6163AB} -> c:\PROGRA~1\mcafee\msk\MSKAPB~1.DLL No File
BHO-x32: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} ->  No File
BHO-x32: McAfee Phishing Filter -> {27B4851A-3207-45A2-B947-BE8AFE6163AB} -> c:\progra~1\mcafee\msk\mskapbho.dll No File
BHO-x32: No Name -> {5C255C8A-E604-49b4-9D64-90988571CECB} ->  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
FF SelectedSearchEngine: Ask.com
FF SearchEngineOrder.1: Ask.com
FF Keyword.URL: user_pref("keyword.URL",  "");
FF SearchPlugin: C:\Users\Molly\AppData\Roaming\Mozilla\Firefox\Profiles\q6ghbvo2.default\searchplugins\askcom.xml

Hosts:
c:\PROGRA~1\mcafee
C:\Users\Molly\AppData\Roaming\Mozilla\Firefox\Profiles\q6ghbvo2.default\searchplugins\askcom.xml
C:\Users\Judith\Documents\Optimizer Pro
C:\Users\Judith\AppData\Roaming\Optimizer Pro
C:\Users\Molly\Documents\Optimizer Pro

EmptyTemp:
End



2. Save notepad as fixlist.txt to your Desktop.
NOTE: => It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.


3. Run FRST/FRST64 and press the Fix button just once and wait.
If the tool needed a restart please make sure you let the system to restart normally and let the tool completes its run after restart.

The tool will make a log on the Desktop (Fixlog.txt). Please attach it to your reply.
Note: If the tool warned you about the outdated version please download and run the updated version.

[REDACTED]

Thanks so much!  I did this.  Here is my fixlog.txt.

[magna86]

Nice thing ... let's continue with future check.




Please download Zoek tool by Smeenk () from here and save it to your Desktop.
Unpack the archive...

• Close any open browsers and temporarily disable your AntiVirus program. (if it is necessary)
  If you are unsure how to do this please read this or this Instruction.
  
  
• Double click on zoek.exe to run the tool. Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:

Code: [Select]

QuickScan;


• Click on button.
  Please wait until a logreport will open (this can be after reboot)
  
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"
  

[REDACTED]

Thanks, here is the zoek results file.

Molly.

[magna86]

Hello mollyo,

Please re-run zoek tool one more time, as you did before but this time use this script;

Code: [Select]

C:\PROGRA~2\Maxiget;vs
C:\PROGRA~2\innoApp;vs
C:\Users\Molly\AppData\Local\9995EEA4-CECF-49D6-2E00-000000B100;vs
AutoClean;
Kindly note that system shall be rebooted. Please post here fresh created zoek reboot when tool finish his work.

[REDACTED]

Thank you -- here's the new results file from zoek.

Molly.

[magna86]

...and how is the computer behavior now? 

[REDACTED]

Good so far!  I uninstalled Chrome as I was getting errors (before we did all the cleaning), and reinstalled it, and so far I haven't seen any problems.  Thanks SO much for your help!  I could not have done this without you.  I understand you are volunteers?  If I can contribute to help your effort in any way, please let me know.

Molly.

[magna86]

Glad I could help. Posted logs appear cleans and show no signs of active infection. You should be good to go ...   

We're gonna remove my used tools now as well as carry out some further cleaning and security settings. To learn more about how to protect yourself I'll give you a few tips for reading. 



• The following will implement some post-cleanup procedures:





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Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.




Tip: Do not use security tools such as ComboFix, FRST, Zoek and the like. These are advanced security tool, should not be used without supervision.



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• Learn how to protect yourself:



=>  In order to stay protected it is very important that you regularly update all of your software and Windows Operating System.

It is important that you visit Windows Update regularly.
How to configure and use Automatic Updates in Windows

It's vital that you keep all your software up-to-date as older versions may have some security vulnerabilities. Keeping Java and Adobe update is priority.
Download and install latest version of Java
Download and install latest version of Adobe Reader



=>  I recommend that you use one of the fantastic opportunities provided by avast! AntiVirus.

For security protection, an active AntiVirus is required. If you want to reinforce your security setup I recommended additional security software and utilities:
Download and install Malwarebytes' Anti-Malware and perform 'Threat Scan' from time to time. Malwarebytes will detect and remove all traces of known malware.
Download and install MCShield Anti-Malware Tool to prevent infections transmitted via removable drives.
Download and install Unchecky to keeps your checkboxes clear by preventing installing additional adware and other PUP bad software.
Download and install AdBlock for safe web browser surfing without annoying and malicious advertising ads.



• Extra text for reading:

Please visit and review PC Safety and Security - What Do I Need? for some helpful information.

Please visit FAQ - Answers to common security questions - Best Practices to read tips how to protect yourself against malware infection.

You may also visit and read What to do if your Computer is running slowly? if you like to read some basic geek stuff.




• The specific type of infection:

Meet CryptoPrevent. Security app that shall attempt to prevent dangerous malware that encrypts certain types of files stored on your disk, like CryptoWall, CryptoLocker and simular clones.

More information about this family of malicious software: CryptoLocker Ransomware Information Guide and FAQ ; 
Cryptolocker Ransomware: What You Need To Know and CryptoDefense and How_Decrypt Ransomware Information Guide and FAQ










Stay safe. 


Best Regards,
magna86