Author Topic: Only Virus Scan Available is Boot Scan?  (Read 2532 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Only Virus Scan Available is Boot Scan?
« on: June 14, 2015, 09:05:33 AM »
I'm working on my Husbands PC running Vista Home Premium.  It was running super slow.  Uninstalled a few things and ran a Quick scan, then uninstalled a few more things, turned off Windows Defender and firewall went in to scan with a boot scan and noticed that the drop down no longer shows deep scan, quick scan, scan a file... it only shows boot scan.

Any ideas on why this happened? 

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Only Virus Scan Available is Boot Scan?
« Reply #1 on: June 14, 2015, 09:09:46 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Only Virus Scan Available is Boot Scan?
« Reply #2 on: June 14, 2015, 10:10:10 AM »
Danke Uber... I'll give that a try tomorrow.  It's 2am right now and I'm mighty tired.  :) 

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76029
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Only Virus Scan Available is Boot Scan?
« Reply #3 on: June 14, 2015, 10:36:18 AM »
You're welcome. Take your time...
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Only Virus Scan Available is Boot Scan?
« Reply #4 on: June 18, 2015, 02:51:08 AM »
Sorry it took me so long to get back to this.  I went into control panel and repaired the Avast internet security.  I came back to it today and it still only shows Boot Scan in the drop down menu for the scans. 

Any other suggestions or do I need to remove this and start over?

Offline Alikhan

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2220
Re: Only Virus Scan Available is Boot Scan?
« Reply #5 on: June 18, 2015, 02:59:53 AM »
You need to perform a clean install:

Note: It's important you used the stub online installer from the one I linked.. NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn't)

1.Download your version of avast! and the avastclear tool:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

2. Uninstall Avast by control panel  [If you don't have Avast in control Panel go to #3]
3. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle.. if so, uninstall it and reboot.
5. Install the version you downloaded.
6. Reboot.

Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don't hesitate to ask. It's better to ask than make a mistake and start over again with the process.
Windows 10 Home 64-bit • Avast Free (latest stable version) •  Malwarebytes 4 Premium (On-Demand) • Windows Firewall Control • Google Chrome • LastPass • CCleaner • O&O ShutUp10 •