Author Topic: lost licenses - wrong e-mail adress  (Read 2894 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
lost licenses - wrong e-mail adress
« on: February 18, 2016, 01:48:07 AM »
Hi

I purchased avast pro for three computers. Unfortunately the e-mail adress in the form was wrong. The field was already filled in and I did not check it ... so I never got the licenses sent.

The computer I was purchasing from got the the software renewal installed, but I am missing the licenses for the two other ones. I paid by paypal and got the order number and the bill.

I want to know how I can recover these missing licenses and I really appreciate any  help , thank you Juergen

Offline moroni

  • Avast team
  • Poster
  • *
  • Posts: 626
Re: lost licenses - wrong e-mail adress
« Reply #1 on: February 18, 2016, 06:15:36 AM »
Hola!

What's Paypal's "Invoice ID"? (not transaction number).
I'll change the email address to the one you are using here ;)

REDACTED

  • Guest
Re: lost licenses - wrong e-mail adress
« Reply #2 on: February 18, 2016, 08:06:55 AM »
Hola,

I hope this is the info you need:

Id. del formato de pago
15126243362.


Thank you

Offline moroni

  • Avast team
  • Poster
  • *
  • Posts: 626
Re: lost licenses - wrong e-mail adress
« Reply #3 on: February 18, 2016, 08:13:28 AM »
Yes, that one.

I fixed the email address and sent the license to you. Let me know if you received it.

REDACTED

  • Guest
Re: lost licenses - wrong e-mail adress
« Reply #4 on: February 18, 2016, 02:42:38 PM »
Moroni,

yes, I got the licenses sent.

Thank you for your time and effort,

Juergen

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31072
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: lost licenses - wrong e-mail adress
« Reply #5 on: February 18, 2016, 04:52:43 PM »
Do the same as jueja did and Moroni asked.