Password no longer recognized

[REDACTED]

I recently downloaded the free Avast software.  After installing it, I created a password for access.  The password worked fine for a while.  I started a full scan virus check and needed to pause it for a minute.  It asked for my password to pause the scan.  I inputted it and it accepted it.  Then when I was ready to restart the full scan virus check a minute later, it asked me for the password again and, when I tried to put in the password, it came up with a message saying wrong password.  I have tried to input the password many times and it still comes up.  In addition, I tried to uninstall Avast from my computer and it still asks for the password.  How do I fix this issue?

[DavidR]

Ordinarily this would entail reinstalling avast, you may be able to remove a file C:\ProgramData\AVAST Software\Avast\aswresp.dat. Before you can delete it you would need to disable the avast self-defence module.

If that doesn't work you would need to boot into safe mode, where avast doesn't start and remove it.

[Pondus]

This forum section is for posting malware and false positive problems .... The name should give a clue


Try this  Avast 2016: Using the Uninstall Utility >>  https://www.avast.com/faq.php?article=AVKB10#artTitle

[DavidR]

<snip>
Try this  Avast 2016: Using the Uninstall Utility >>  https://www.avast.com/faq.php?article=AVKB10#artTitle

If what is in my post works it will save a lot of hassle.