Win64:Adware-gen infection

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Hi,

Avast Premier keeps reporting in a pop-up that a threat has been blocked "Win64:Adware.gen (adw) but there does not seem to be any way for Avast to remove this.When I run a scan then nothing is detected - including boot scan.

I have run Malwarebytes and nothing is detected: log attached



I have run FRST : logs attached

I have run aswMBR ; logs attached

How can I get rid of this virus please!!!

Many thanks
Lita

[Pondus]

What does the avast warning say, all info ... or post a screenshot

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Hi,

Here are screenshots...

Thanks
Lita

[Pondus]

That is not avast popup warning ....

anyway, try clear your temp folders with this

TFC - Temp File Cleaner by OldTimer  >>  http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/


Any change?

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Hi,

I have TFC it cleaned 47MB and seemed to finish OK but when I rebooted then got same Avast warning which I have managed to capture this time..... Hope this helps.

Thanks for your help
Lita

[Pondus]

Do you have cupon printer installed?

more info :  https://forum.avast.com/index.php?topic=199681
Read info in last post by Eddy

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We did, but uninstalled it a while ago.

[Pondus]

We did, but uninstalled it a while ago.

well, seems it is not completely removed  >>  https://www.google.nl/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=how+to+remove+cupon+printer&*

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Thanks very much for that link. I have followed it through and ADW has caught x2 files, so hopefully that's it!