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Paid for activation code AIS, but haven't got what was promised or a mistake
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Topic: Paid for activation code AIS, but haven't got what was promised or a mistake (Read 2065 times)
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REDACTED
Guest
Paid for activation code AIS, but haven't got what was promised or a mistake
«
on:
April 02, 2017, 10:18:24 PM »
12.03.17 I've paid for an activation code AIS but haven't got the promised activation code in an e-mail. It might be a bug. I'm on a brink of making serious proceedings to get my money back.
«
Last Edit: April 02, 2017, 10:37:38 PM by Gaspar0
»
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89675
No support PMs thanks
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #1 on:
April 02, 2017, 10:23:43 PM »
If you have a copy of the image on your system, use the
Attachments and other options
below the reply text box to expand options.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.9.6130 (build 24.9.9452.762) UI 1.0.818/ Firefox, uBlock Origin Lite, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76014
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #2 on:
April 02, 2017, 10:34:03 PM »
Did you buy from Avast directly or from a reseller..??
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
Asyn
Avast Überevangelist
Certainly Bot
Posts: 76014
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #3 on:
April 02, 2017, 10:47:24 PM »
Thanks for the screenshot, Digital River is connected to Avast.
->
https://www.avast.com/faq.php?article=AVKB24#artTitle
(Orders and Renewals)
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
REDACTED
Guest
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #4 on:
April 02, 2017, 10:48:47 PM »
(I made a fanpage to be able to show the payment above) I detail. I was using for some time trial Avast Premier. The I was alerted that the trial had ended and had to visit the page I'm showing printscreen of.
<br><br> I chose the cheaper Avast iNTERNET SECURITY. I was informed in Polish I would get the activation code within 5 days but I haven't got it. I've written in that payment form my current e-mail adress.
«
Last Edit: April 02, 2017, 10:57:11 PM by Gaspar0
»
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76014
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #5 on:
April 02, 2017, 10:53:21 PM »
->
https://www.avast.com/faq.php?article=AVKB24#idt_0310
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
REDACTED
Guest
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #6 on:
April 02, 2017, 11:12:25 PM »
Thank You. I'll try the Contact Avast Support
https://support.avast.com/support/tickets/new?form=2
. There's no the code in the spam folder.
Logged
REDACTED
Guest
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #7 on:
April 02, 2017, 11:43:59 PM »
It looks like I won't get a returned e-mail from the Support. In the worst case I'll have to resort to legal support. My English is poor not mentioning about a Swedish command
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Asyn
Avast Überevangelist
Certainly Bot
Posts: 76014
Re: Paid for activation code AIS, but haven't got what was promised or a mistake
«
Reply #8 on:
April 03, 2017, 06:49:21 AM »
Did you submit a ticket..?
Logged
W8.1
[x64]
-
Avast Free AV 23.3.8047.BC
[UI.757]
- Firefox ESR 102.9
[NS/uBO/PB]
- Thunderbird 102.9.1
Avast-Tools:
Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):
https://forum.avast.com/index.php?topic=60523.0
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Avast WEBforum
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Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)
(Moderators:
hectic-mmv
,
LudekS
,
chytil2
) »
Paid for activation code AIS, but haven't got what was promised or a mistake