« previous next »
Pages: [1]   Go Down

Author Topic: Refund Request Status  (Read 1489 times)

0 Members and 1 Guest are viewing this topic.

Offline gunawanferi

  • Newbie
  • *
  • Posts: 1
Refund Request Status
« on: June 27, 2017, 03:42:54 PM »
Dear Avast Team,

It has now been 26 days since I submitted a ticket for a refund and my ticket has been ignored.

Please kindly check ticket number #833516 and #844089

Thank You...
Logged

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31078
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Refund Request Status
« Reply #1 on: June 27, 2017, 05:32:58 PM »
Please (re)search before posting as it has been explained already many times.

Each time you open a new ticket you will be put back to the bottom of the stack making you having to wait longer. (FiFo system)
Current handling time for a ticket is +/- 15 business days. (give or take a few)
Logged

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89362
  • No support PMs thanks
Re: Refund Request Status
« Reply #2 on: June 27, 2017, 05:37:12 PM »
The support ticket is on a First In First Out (FIFO), so it is important not to submit multiple tickets as they will effectively be collated and the start time will be the date time of the new submission.

Currently resolution is up to 15 business days, which is pretty abysmal.

I will try to attract some attention to your ticket/s.
Logged
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Pages: [1]   Go Up
« previous next »