Author Topic: Still free?  (Read 3732 times)

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Offline lucD

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Still free?
« on: August 03, 2017, 09:56:43 PM »
I've just installed the mobile security app on my new phone but it appears to be only a 14 day trial. This wasn't the case on my old phone and I don't have any premium features.
Do I have to register in some way or is the basic app no longer free?

Offline Asyn

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Re: Still free?
« Reply #1 on: August 04, 2017, 05:59:13 AM »
Hi, from the changelog: New! Free trial. New users get a free trial to try out your favorite Pro features.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Still free?
« Reply #2 on: August 05, 2017, 10:02:13 AM »
Hi lucD, what version did you use previously? We have switched to a freemium model quite a while ago, so since 2016 the Pro features have been paid. Did you have a valid licence before (on your old phone)?

Offline lucD

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Re: Still free?
« Reply #3 on: August 05, 2017, 01:56:31 PM »
I used the free version on my old phone. As far as I can tell, I've installed the free version on my new phone (which is what I want) - the pro features aren't available and it shows ads. The problem is that the program currently says "Trial ends in 13 days".

Offline Asyn

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Re: Still free?
« Reply #4 on: August 05, 2017, 04:30:23 PM »
The 14 day trial is for the Pro version/features.
No idea why it doesn't work for you, wait for Tereza.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline lucD

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Re: Still free?
« Reply #5 on: August 05, 2017, 06:49:43 PM »
I'm not really interested in the pro features, just concerned that the app doesn't stop working altogether after two weeks.

Offline Asyn

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Re: Still free?
« Reply #6 on: August 05, 2017, 06:51:45 PM »
Don't worry, it won't stop working. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: Still free?
« Reply #7 on: August 07, 2017, 10:34:10 PM »
Oh, after reading again I finally get it, sorry I didn't understand your question before.

What you have installed is a free version, which won't stop working, no worries.

The 14-day trial is a standard feature of the free version now. You won't be charged anything, the trial Pro version simply expires and you will continue with the standard free version. I hope the explanation helps.

Offline lucD

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Re: Still free?
« Reply #8 on: August 08, 2017, 12:01:33 AM »
Thanks, Tereza.