Virus no detected

[jamer]

Hi, i have a problem whit a virus that not is detected by avast net client, symantec client security detect like "w32.Randex.gel" and others like "Vanebot.G"
http://www.symantec.com/security_response/writeup.jsp?docid=2006-081910-4849-99&tabid=3
http://alerta-antivirus.red.es/virus/detalle_virus.html?cod=6236

[DavidR]

If you are not getting a virus warning that you believe is a new, undetected virus then if you can zip and password protect ('virus', will do) the suspect file and send it to virus @ avast.com (no spaces), or send from the chest (after adding it to the User Files section of the chest).

Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a either a new, undetected virus and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.

[jamer]

I send the infected file 3 days ago but don´t have any answer.

[DavidR]

You won't usually be contacted unless avast require more information.

If you have added it to the chest as I suggested then you can periodically scan that file and see if the detection has been added. This may take a little time as they get 4000 plus emails a day on the virus @ avast.com address.