trojan horse won't go away..

[Nicolette]

i run a scan on my computer almost weekly, and i recently had an avast warning come up and inform me about a trojan horse it found.

when i tried deleting it, it said access denied. i talked to my cousins husband about it and he said to google the name and find out ways to get rid of it.

nothing came up when i typed it in google so i am coming here and trying to find out how i can get rid of this stupid trojan! 

the malware's name is Win32:BHO-KD [trj] any info on this little sneaky thing i'd appreciate it mucho grande status :}

[oldman]

It seems this guy is the critter of the day, This has been successful so far. Please post back no matter what the results and we will take it from there.

Download  superantispyware

First update SAS Then Boot into safe mode and setup SAS as follows.

Under Configuration and Preferences, click the Preferences button.
Then click the Scanning Control tab.

Under Scanner Options make sure the following are checked
- CHECK ALL BOXES




Return to the main page by clicking close on that screen. On the main screen, under Scan for Harmful Software click Scan your computer. On the left check C:\Fixed Drive.(and other fixed drives)

Under Complete Scan, choose Perform Complete Scan.
· Click Next to start the scan.

When the scan is done, quarentine everything found . Reboot if asked. You can post the log in your next reply if you wish.

[Nicolette]

It seems this guy is the critter of the day, This has been successful so far. Please post back no matter what the results and we will take it from there.

Download  superantispyware

First update SAS Then Boot into safe mode and setup SAS as follows.

Under Configuration and Preferences, click the Preferences button.
Then click the Scanning Control tab.

Under Scanner Options make sure the following are checked
- CHECK ALL BOXES




Return to the main page by clicking close on that screen. On the main screen, under Scan for Harmful Software click Scan your computer. On the left check C:\Fixed Drive.(and other fixed drives)

Under Complete Scan, choose Perform Complete Scan.
· Click Next to start the scan.

When the scan is done, quarentine everything found . Reboot if asked. You can post the log in your next reply if you wish.

it didn't work.
  
this stupid thing is getting me mad...

[Nicolette]

--
another note.

the sound on my computer is completely dead. it has been for over a year. we know it isn't our speakers because i've tried them on my cousins computer and they totally work so i know it has to do with something inside the computer. is there any possible way i can fix that too? {along with getting rid of Win32:BHO-KD [trj]}

[oldman]

Download ComboFix from Here or Here to your Desktop.

Double click combofix.exe and follow the prompts.

When finished, it shall produce a log for you. Post that log and a HiJackthis log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall.





Click here to download HJTsetup.exe

• Save HJTsetup.exe to your desktop.
• Doubleclick on the HJTsetup.exe icon on your desktop.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
  
• Put a check by Create a desktop icon then click Next again.
  
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
  
• Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back here to this thread and Paste the log in your next reply.
• DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
  

.
Your sound may be a sound card or driver issue.

[Nicolette]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:58:53 PM, on 1/1/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxpers.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Java\jre1.6.0_02\bin\jucheck.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dial
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/ie/defaults/su/sbcydial/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydial/*http://www.yahoo.com/search/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/sbcydial/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dial
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [YBrowser] "C:\Program Files\Yahoo!\browser\ybrwicon.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Gadwin PrintScreen 3.5] "C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe" /nosplash
O4 - HKCU\..\Run: [SsAAD.exe] C:\PROGRA~1\Sony\SONICS~1\SsAAD.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} (Support.com Installer) - http://supportsoft.adelphia.net/sdccommon/download/tgctlins.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/MyFunCardsFWBInitialSetup1.0.0.15-3.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: dbmvd - dbmvd.dll (file missing)
O20 - Winlogon Notify: msvmon - msvmon.dll (file missing)
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O24 - Desktop Component 0: (no name) - http://www.paciolan.com/misc/usc2007fbschedule.jpg

--
End of file - 7730 bytes

[oldman]

Open HJT and run a system scan only, place a checkmark next to these lines if present

R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/MyFunCardsFWBInitialSetup1.0.0.15-3.cab
O20 - Winlogon Notify: dbmvd - dbmvd.dll (file missing)
O20 - Winlogon Notify: msvmon - msvmon.dll (file missing)
O24 - Desktop Component 0: (no name) - http://www.paciolan.com/misc/usc2007fbschedule.jpg



close all browser/windows and click fix.

How is everything now?

[Nicolette]

WOO!
i feel like partying that nasty little thing is gone!

it erased my background and all that stuff but its ok. thanks for the help 
you saved my sanity.

any help on fixing my sound? or should i do more googling on that???

[oldman]

it erased my background and all that stuff but its ok. thanks for the help 
you saved my sanity.

Sorry, that was probably the 024 line. It ususally gets removed because people don't know how the heck it got there. Should have asked you about it.

Open HJT, click the misc tools button, click backups, checkmark the 024 line, click restore.

REBOOT

O24 - Desktop Component 0: (no name) - http://www.paciolan.com/misc/usc2007fbschedule.jpg

WOO!
i feel like partying that nasty little thing is gone!

Well that's good. 

You could check in control panel under sounds or similar to see if anything is turned off, or right click the sound icon on your task bar, open volume control and see if it's muted.

Here's a  links that may help. Sorry not really my field.

http://www.computerhope.com/issues/ch000208.htm


so we'll clean up

click start button, click run, copy and paste the following line into the box and click ok

combofix /u

Open HJT, click misc tools button, slide the slider down, click uninstall.

Run this clean up utility. When first run, it will be in demo mode to show you what it will remove. Review it, then run in real mode.

CleanUp

Create a new restore point

You must be logged on to an administrator account
Go to Start - All Programs - Accessories - System Tools - System Restore.
Click Create a restore point, and then click Next.
In the text box labeled Restore Point Description, type a name for this restore point , click create

Remove old restore points

Disk Cleanup
- Go to Start - All Programs - Accessories - system tools. Launch the Disk Cleanup tool and let it run. When it finishes a box with tabs will appear, select the more options tab. On this tab you will find a section for System Restore. If you press the Clean Up button for that section, Windows will delete all restore points except for the most recent one.

Keep SAS updated and run it from time to time. Remember the free version is on demand only. Use the cleanup utility you just downloaded from time to time.

It looks like you are using windows firewall. It doesn't provide outbound protection. A third party firewall will.

A discussion on free firewalls can be found here.

http://forum.avast.com/index.php?topic=30808.0

Open an Internet Explorer (only) window and go to http://www.java.com/en/download/manual.jsp > In the middle of the page, click on the Download button to the right of Java Runtime Environment (JRE) 6u3 > If Information Bar pop-ups up, right-click on it and say it's OK to display the blocked content.

 You do not have to install the Java Web Start ActiveX Control


Accept the license agreement > Click on Windows (XP,Vista, .etc) Offline Installation, Multi-language and Save the file jre-6u3-windows-i586-p.exe to your desktop; do not Run it.

When the download is complete, close all browser windows and double-click on the saved file to install the update.

Delete the downloaded installation file after completing the above procedure  and reboot if not prompted to do so.

Open Control Panel > Add/Remove Programs:

Uninstall anything that says Sun Java, Java JRE, or similar except Java TM 6 Update 3 which you just installed.

Close Add/Remove Programs.

In Windows Explorer, navigate to C:\Program Files\Java <=this folder, if found. Delete any subfolders except the subfolder jre1.6.0_03 which was just created by the installation above.

 Do NOT delete C:\Program Files\JavaVM <=this folder, if found!