Author Topic: False report: Infected with HTML:Script-inf [Susp]  (Read 2534 times)

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Offline johnp

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False report: Infected with HTML:Script-inf [Susp]
« on: October 05, 2023, 09:41:28 AM »
I am getting blocked when I try to access a page on my own WordPress site that only visible to a few logged-in users.

Avast reports:  Infected with HTML:Script-inf [Susp]   74754e2de5af/2023-10-05T05:57:51.867Z

It is quite likely that this page has been reported maliciously - can Avast be abused in this way?

I can see how to fix my own problem by adding an exception, but this isn't a good solution for my other visitors.

If I report a suspected false positive and offer a temporary access, will the Avast team log-in and check?


Offline Pondus

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Re: False report: Infected with HTML:Script-inf [Susp]
« Reply #1 on: October 05, 2023, 10:43:43 AM »
Quote
If I report a suspected false positive and offer a temporary access, will the Avast team log-in and check?
Only one way to find out


Offline johnp

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Re: False report: Infected with HTML:Script-inf [Susp]
« Reply #2 on: October 07, 2023, 02:59:38 AM »
I found a good compromise.

I opened the page "view source", and uploaded the output as an HTML file on the False Positive Form: https://www.avast.com/false-positive-file-form.php#pc

Within 24 hours I got a reply:

Quote
Thank you for reporting this false positive.
We have now cleared its reputation in our database based on the findings and removed the detection.

So all is now well.