Cannot set an exception on a file

[justwannalaser]

Running Avaast Businees Cloud Care.  Virus Definition and Business Antivirus are up to date.

Problem is we have an Industrial Laser Engraver and Avast continues to grab the *.EXE file for the software and sends it to quarantine.  I add an exception for it, and the exception is ignored.  I send it for analysis also and have no idea of what happens to it, no feedback.

What do I need to do to get my exception to actually work?

[Tom610]

Have you checked if the exeption path is visible on the client actually?
What shield is detecting it, file or behavior shield?
Did you try to create a local exception?